Returns

  • The Furla Online Shop wishes to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason the client is not satisfied with the order, or in the unfortunate case of products being sent that do not conform to those requested in terms of quality, they can send back the purchased product within 14 days of the date of delivery. The right to withdrawal may be exercised exclusively by the client and under no circumstances by the recipient of a gift.

    In this section you can make a return request


  • The only conditions that we request in cases of ordinary returns (not for quality reasons) are inherent to the product: it must not have been used or damaged in any way. Proof of its integrity will be given by the seal label which must not be removed. Returns that are proven to be lacking will not be accepted.
    To return goods, complete the returns form, inserting the order number and following the simple instructions on the screen. You will be asked to select the product that you wish to return, the quantity and the reason for returning the goods. Once the procedure has been completed we will indicate the return label that you will be able to print out and attach to the package. You are reminded that returned products must be sent within 14 days of delivery in their original packaging or, if damaged, in packaging of equivalent size and durability. The Furla Online Shop will reimburse the return only if all these conditions are respected.
    The telephone numbers for UPS in the world are listed below, and are also available on the www.ups.com website:

    UPS Austria – Telephone number: 0810-006630
    UPS Belgium – Telephone number: 078-250-877
    UPS Bulgaria – Telephone number: 359-0-2-96096
    UPS Cyprus – Telephone number: +357-22-453311
    UPS Denmark – Fax: 98 14 85 93
    UPS Estonia – Telephone number: +372 666 4700
    UPS Finland – Telephone number: 0800-1-877-877
    UPS France – Telephone number: 0821-233-877
    UPS Germany – Telephone number: 01805 882 663
    UPS Greece – Telephone number: +30-210-99-84-000
    UPS Ireland – Telephone number: 1-800-57-57-57
    UPS Italy – Telephone number: 02-30303039
    UPS Latvia – Telephone number: +371-67 805650
    UPS Lithuania – Telephone number: +370 37 350505
    UPS Luxembourg – Telephone number: 8002 2510
    UPS Malta – Telephone number: +356 21 805 901
    UPS Holland – Telephone number: 0800-099-1300
    UPS Poland – Telephone number: +48-22-534-00-00
    UPS Portugal – Telephone number: 707 23 23 23
    UPS Czech Republic – Telephone number: +420 800-181-111
    UPS Romania – Telephone number: +40 21 2338877
    UPS Slovakia – Telephone number: +421-2-16877
    UPS Slovenia – Telephone number: +386-4-281-1200
    UPS Spain – Telephone number: 902-88-88-20
    UPS Sweden – Telephone number: 020-788 799
    UPS Hungary – Telephone number: 06 40 98 98 98
    UPS United Kingdom – Telephone number: 08457-877-877
    UPS US – Telephone number: 1-800-742-5877










  • The delivery costs for returns are covered by the Furla Online Shop.
  • It is not possible to return products purchased online to Furla stores.

  • Once the Furla Online Shop has received the returned goods and checked that all the requisites have been respected, a confirmation of acceptance email will be sent to you providing the date on which the reimbursement was made. When purchasing with a credit or debit card, the time necessary for visualising the reimbursement depends on the institution that issued the card.