Returns

• Right of withdrawal
  The Furla Online Shop wishes to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason the client is not satisfied with the order, or in the unfortunate case of products being sent that do not conform to those requested in terms of quality, they can send back the purchased product within 14 days of the date of delivery. The right to withdrawal may be exercised exclusively by the client and under no circumstances by the recipient of a gift.
  
  In this section you can make a return request
  
  
  
• Conditions of returns
  The only conditions that we request in cases of ordinary returns (not for quality reasons) are inherent to the product: it must not have been used or damaged in any way. Proof of its integrity will be given by the seal label which must not be removed. Returns that are proven to be lacking will not be accepted.
  To return goods, complete the returns form, inserting the order number and following the simple instructions on the screen. You will be asked to select the product that you wish to return, the quantity and the reason for returning the goods. Once the procedure has been completed we will indicate the return label that you will be able to print out and attach to the package. You are reminded that returned products must be sent within 14 days of delivery in their original packaging or, if damaged, in packaging of equivalent size and durability. The Furla Online Shop will reimburse the return only if all these conditions are respected.
  The telephone numbers for UPS in the world are listed below, and are also available on the www.ups.com website:
  
  UPS Austria – Telephone number: 0810-006630
  UPS Belgium – Telephone number: 078-250-877
  UPS Bulgaria – Telephone number: 359-0-2-96096
  UPS Cyprus – Telephone number: +357-22-453311
  UPS Denmark – Fax: 98 14 85 93
  UPS Estonia – Telephone number: +372 666 4700
  UPS Finland – Telephone number: 0800-1-877-877
  UPS France – Telephone number: 0821-233-877
  UPS Germany – Telephone number: 01805 882 663
  UPS Greece – Telephone number: +30-210-99-84-000
  UPS Ireland – Telephone number: 1-800-57-57-57
  UPS Italy – Telephone number: 02-30303039
  UPS Latvia – Telephone number: +371-67 805650
  UPS Lithuania – Telephone number: +370 37 350505
  UPS Luxembourg – Telephone number: 8002 2510
  UPS Malta – Telephone number: +356 21 805 901
  UPS Holland – Telephone number: 0800-099-1300
  UPS Poland – Telephone number: +48-22-534-00-00
  UPS Portugal – Telephone number: 707 23 23 23
  UPS Czech Republic – Telephone number: +420 800-181-111
  UPS Romania – Telephone number: +40 21 2338877
  UPS Slovakia – Telephone number: +421-2-16877
  UPS Slovenia – Telephone number: +386-4-281-1200
  UPS Spain – Telephone number: 902-88-88-20
  UPS Sweden – Telephone number: 020-788 799
  UPS Hungary – Telephone number: 06 40 98 98 98
  UPS United Kingdom – Telephone number: 08457-877-877
  UPS US – Telephone number: 1-800-742-5877
  
  
  
  
  
  
  
  
  
  
  
• Cost of return delivery
  The delivery costs for returns are covered by the Furla Online Shop.
  
• Return of online purchases to shops
  It is not possible to return products purchased online to Furla stores.
  
  
• Re-payment of the reimbursement
  Once the Furla Online Shop has received the returned goods and checked that all the requisites have been respected, a confirmation of acceptance email will be sent to you providing the date on which the reimbursement was made. When purchasing with a credit or debit card, the time necessary for visualising the reimbursement depends on the institution that issued the card.