Shipping
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Orders placed via the Furla Online Shop from Monday to Friday by 1.00 p.m. (Italian time - GMT+1) are dispatched the same day. After that time, the goods are dispatched the next working day. Once the dispatch confirmation email has been received, the delivery times for the order depend on the type of UPS delivery chosen:
- UPS Standard: 3-4 working days
- UPS Express: 1-2 working days
Orders may suffer delays in dispatch and delivery due to public holidays: 1st January, 6th January, Easter and Easter Monday, 25th April, 1st May, 2nd June, 15th August, 1st November, 8th December, 25th December, 26th December.
In cases where the standard delivery method is chosen, delivery of the order is free for orders over 300 €/£. In order to offer a fast, secure service, all deliveries are made by UPS courier which offers the possibility of tracing the individual deliveries during each stage of transit.
Delivery costs can vary from country to country. Below are the delivery costs applied for every nation.
Nation UPS Standard Euro UPS Express Euro Italy 7 25 Austria 10 30 Belgium 10 30 Denmark 10 45 Finland 10 45 France 10 30 Germany 10 30 Ireland 10 45 Luxembourg 10 45 Netherlands 10 45 Portugal (excluding the Madeira Islands and Porto Santo) 10 30 Slovenia 20 45 Spain (excluding the Balearics and the Canaries) 10 30 Sweden 10 45 UK 10 30 Bulgaria 20 60 Cyprus 20 60 Estonia 20 60 Greece 10 60 Latvia 20 60 Lithuania 20 60 Malta 20 60 Poland 20 60 Czech Republic 20 60 Romania 20 60 Slovakia 20 60 Hungary 20 60
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Deliveries from the Furla Online Shop are limited to the countries that are members of the European Union, the United States of America and Japan. It is possible to place an order in a country different from that of residence, but it is necessary to select products and complete the order on the site of the country to which delivery is desired. It is possible at all times to change the destination nation by selecting the correct country from the Change Country area in the footer of the site. The same product viewed on different country pages may present differences in price.
The detailed list of countries from which it is possible to place orders is as follows: Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Japan, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Czech Republic, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden and the USA.
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Once the order has been dispatched, you will receive an email containing the details of the order and the UPS tracking number for monitoring the delivery in real time.
Furthermore, for registered users, it is possible to access an archive of past orders in the My Account section. It is possible to find the order via the order number provided in the confirmation email and see all the corresponding information.
For all users, guests and registered users, it is always possible to contact the Furla Online Shop Customer Service using the form provided for this purpose, by email at the following address: boutiqueonline@furla.com or by telephone on +39 051-6202882. The Customer Service of the Furla Online Shop is at your disposal from Monday to Friday, from 9.00 a.m. to 1.00 p.m. and from 2.00 p.m. to 6.00 p.m. (Italian time - GMT+1)
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For the delivery of your online purchases you can choose the most convenient delivery address: your home, office or another person’s home.
Should UPS find nobody at the delivery address indicated, it will attempt to deliver over the next three consecutive working days, leaving a notice after every unsuccessful attempt.
If delivery is not successfully made after the third attempt, the package will be sent back to the Furla Online Shop warehouse and Customer Services will contact you by email upon the arrival of the package.
