General notes
The website www.furla.com is the property of Furla S.p.A with a registered office in San Lazzaro di Savena, Via Bellaria 3/5, Bologna, Italy. The company Furla S.p.A sell Furla brand products through a network of direct, exclusive sales outlets.
At the same time, Furla brand products may be purchased online through the website www.furla.com. The sales and distribution of products online is delegated to Furla Worldwide S.r.l. (referred to from now on as Furla), a company that is subject to the management and coordination of Furla S.p.A.
Furla reserve the right to offer a selection of articles and to exclude other categories of products from the online sales system.
The use of the online sales system described in these general sales conditions is exclusively reserved for final consumers (referred to from now on as “clients”) who are acting exclusively on their own behalves and who are resident in the European Union.
Applicability of the present sales conditions
The present sales conditions are applicable to all sales of Furla products made through the website www.furla.com, with delivery throughout the European Union.
The client must examine these conditions carefully before completing the online purchasing procedure for Furla products.
It is understood that the placing of an order through the website implies total and absolute knowledge of the present general conditions of sale and their complete acceptance.
The client therefore commits himself to observe these conditions in his dealings with Furla and acknowledges that Furla is not bound to conditions other than these present if not pre-emptively agreed in writing.
The present general conditions of sale are to be considered applicable and in force as long as they remain accessible on the website www.furla.com. Any elimination of these from the website www.furla.com applies automatically that they are not applicable to any purchases made following their elimination.
Purchasing Procedure
The articles present in Furla's Online Boutique may be purchased while stocks last in the warehouse, by anyone over the age of 18 who has residence and/or domicile in one of the member states of the European Union.
Orders can be placed upon registration and creation of a personal client account, following the steps and instructions specified on the site itself.
It is possible to place an order in a country different to that of residence, but it is necessary to choose products and complete the order from the site of the country to which delivery is desired.
On the country choice page, it is possible to choose the country of destination: selecting the name of the country, access is given to the site that allows products to be sent to that specific country.
Furla reserve the right to evaluate acceptance of the orders received, and will communicate any impossibility in accepting the order directly to the client.
According to what is laid out in article 53 of the Consumers’ Code, the client will receive, at the moment of fulfillment of the contract, written confirmation of the product ordered, the sum paid, with details of the product price and the postal charges to be paid by him, as well as times and procedures for the delivery of the goods and references for making any complaints or to receive information on the existing commercial guarantees.
Orders placed from Monday to Friday before 13.00 (Italian time – GMT+1) will be sent the same day. After that time, the orders will be sent the following day.
More generally, from the moment in which the confirmation of order email is sent, delivery times will depend on the type of delivery that is selected.
Orders may suffer delays in sending and delivery due to public holidays. The following are considered public holidays: 1st January, 6th January, Easter and Easter Monday, 25th April, 1st May, 2nd June, 15th August, 1st November, 8th December, 25th December, 26th December.
The fulfillment of services on the part of Furla may be suspended in the case of the sudden occurrence of accidental circumstances or those beyond our control that prevent or delay fulfillment. Furla are committed to informing the client of the occurrence of accidental circumstances or those beyond our control 7 days after their occurrence.
If the suspension of services should be prolonged for a period longer than 15 days, the client will have the opportunity to cancel the order and will be reimbursed the sum already paid.
Prices of products
The prices of the products are inclusive of all taxes and levies, excluding delivery costs.
The price of each product, as well as the total delivery cost, are communicated to the client prior to the conclusion of the contract. All prices are quoted in Euros and are inclusive of VAT.
Furla constantly check that all prices indicated on the site are correct, without however being able to guarantee the absence of errors. Should an error be discovered regarding the price of a product, Furla will give the client the opportunity to re-confirm the order at the correct price or to cancel it.
Methods of Payment
Payment on the part of the client may be made exclusively by credit card which will be debited at the moment of preparation of the order for delivery.
In order to prevent internet fraud, the payment made through the website www.furla.com is managed by the network of the bank concerned through the tools offered by PayPal (Europe) S.à r.l. & Cie, S.C.A. (herein PayPal).
This company is responsible for the conservation and automatic processing in a protected environment of the information concerning each order, including financial information.
All financial information, such as credit card number, expiry date, etc, is directly managed by PayPal who guarantee the security of online transactions. Furla have no knowledge of the credit card details and are therefore unable to file or retain them in any way.
For this reason Furla delegate support of their clients during the entire payment process to PayPal (www.paypal.com) themselves.
If, for any reason, the debit of the sum owed by the client is impossible, the sales process is automatically cancelled and the sale automatically rescinded.
The official currency of the Furla Online Boutique is the Euro. For countries not adhering to the Euro the exchange rate depends on the client’s credit card operator.
Transport and Delivery methods
For the delivery of his purchases, the client can choose his own residence or home, workplace or the private address of the person of his choice, whose residence or domicile is within the European Union.
The delivery of products takes place at the address indicated by the client only following correct registration of payment of the order concerned.
In the case in which, at the moment of delivery, the exterior of the package is damaged, the client must proceed to open the package in the presence of the delivery personnel in order to check the state of the product contained within.
If the product is damaged, the client must detail all damage discovered in writing on the delivery form.
Furla will repair or replace for free any product that has been damaged or lost during delivery by our forwarder, on condition that the client has communicated in writing, via email at the address boutique@furla.com, the damage or loss within 24 hours following the date of delivery (in the case of damage) of 24 hours following the date of delivery communicated to the client when the order was placed (in the case of loss). In the case of damage to the product, the client is also requested to provide Furla with the receipt or other documents regarding the product in question, along with the original packaging.
The client is also required to check that the products received correspond to those in the order placed.
If the products delivered are not the same as those ordered, the client must inform Furla’s Customer Service department by telephone or email and return the products concerned according to the conditions indicated in the “Right of Withdrawal” section of the present general conditions of sale.
Right of Withdrawal
The Furla Online Boutique wishes to guarantee maximum satisfaction to its clients.
If for any reason the client is not satisfied with the order, or in the unfortunate case of products being sent that do not conform to those requested, they can return the purchased product within 14 (fourteen) days of the date of delivery, in accordance of the rules laid out in article 64 of the Consumers' Code.
The right to withdrawal may be exercised exclusively by the client and under no circumstances by the recipient of a gift.
Acceptance of returns may be accepted only upon authorisation by Furla.
The client may exercise the right to return by sending a written communication to Furla at the email address boutique@furla.com, indicating the order number for which he intends to exercise the right to return and the reason.
The client will then receive a communication from Furla with authorisation to return and will also be provided with a return code and a return form to enclose inside the package containing the goods to be returned.
No return of articles purchased will be accepted without the procedure outlined above being followed.
The client can choose autonomously the delivery carrier. The client doesn’t need to charge UPS with delivery but we recommend choosing a carrier that provides tracking and advice of receipt services.
All risks regarding returns are the responsibility of the client.
Returns charges are free if the client opted for Express delivery service when placing the order. In the case of Standard delivery service, the delivery fees for the returns are charged to the client.
Repayment is made to the client’s bank account corresponding to the credit card used for payment.
It is understood in all cases that, according to what is laid out in article 67 of the Consumers’ Code, the integrity of the product is an essential condition for exercising the right to withdrawal on the part of the client. For this reason, any product returned by the client which has been used or damaged will not be reimbursed.
Proof of the integrity of the product will be given by the seal label which must not be removed. Returns that are proven to be lacking will not be accepted.
Disclaimer
Furla strive to provide the most efficient service possible, however technical inaccuracies may occur. Furla reserve the right to make changes and corrections to the website whenever necessary with no prior notice.
Furla do not guarantee that the information contained on their site conforms to the jurisdiction of the country or that the products on display on the site are available for sale in all jurisdictions.
Furla try to present and to allow visibility of products and colours on the site in the most truthful and accurate way possible. Visualization of the colours of the products depends however on the user’s monitor and the Furla Online Boutique cannot guarantee that the client’s monitor reproduces the colours in a completely faithful manner.
Apart from cases of criminal intent or serious negligence, Furla will not be responsible towards the client in any case following:
• - damage or loss caused by the products (or by their use by the client), notwithstanding in any case the application of the regulations mandatory by law concerning the responsibility of the producer;
• - damage that has not been caused by non-fulfillment on the part of Furla;
• - loss of business or business opportunity.
Within the limits outlined above, Furla’s responsibility may in any case not exceed the price paid by the client for the product that has caused the damage.
Customer service
For any information or claim, or for any question regarding the present general conditions of sale, the client can contact Furla Customer Care via telephone at 0039 051 6202882 or by email at boutique@furla.com.
The Customer Service is available to provide the necessary assistance in all stages of purchase, from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 (Italian time – GMT+1).
