Shipping
-
Orders placed via the Furla Online Shop from Monday to Friday by 12.00 p.m. ET are dispatched the same day. After that time, the goods are dispatched the next working day. Once the dispatch confirmation email has been received, the delivery times for the order depend on the type of UPS delivery chosen:
- UPS Ground Service: 6-8 working days
- 3-Day Select Service: 3 working days
- 2nd Day Service: 2 working days
Orders may suffer delays in dispatch and delivery due to public holidays: New Years Day, President's Day, Martin Luther King Day, July 4th Holiday, Labour Day, Columbus Day, Thanksgiving weekend, Christmas Eve, Christmas Day, New Years Eve.
In cases where the UPS Ground Service method is chosen, delivery of the order is free for orders over 300 US$. In order to offer a fast, secure service, all deliveries are made by UPS courier which offers the possibility of tracking the individual deliveries during each stage of transit.
Delivery costs depend on the type of UPS delivery chosen
• UPS Ground Service: $15
• 3-Day Select Service: $18
• 2nd Day Service: $21
Orders for delivery in Hawaii and other US Territories are not accepted at this time.
-
For registered users, it is possible to access an archive of past orders in the My Account section. It is possible to find the order via the order number provided in the confirmation email and see all the corresponding information.
For all users, guests and registered users, it is always possible to contact the Furla Online Shop Customer Service using the form provided for this purpose, by email at the following address: customerservice@furlausa.com or by telephone on 1 -888-387-5287. The Furla Online Shop Customer Service is at your disposal from Monday to Friday, from 9.00 a.m. to 6.00 p.m. ET.
