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      • Shopping in this country is enabled Australia   Australia
      • Shopping in this country is enabled Austria   Austria
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      • Canada   Canada
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  • Q. What Shipping methods do you currently offer?

    We offer two different delivery methods, Standard Australia Post eParcel (FREE) or Express Australia Post eParcel ($15). Please visit our ‘Shipping’ page for more information on delivery times frames.

  • Q. Where Can I get my Tax Invoice from once I make a purchase?

    A. Your Shipping Email will contain a link that will allow you to download a copy of your Tax Invoice for your online order. You will receive the shipping email when your order is dispatched from our distribution centre.

  • Q. My Furla bag bought from your Online Shop has visible flaws/missing parts. What can I do? 

    A. In the unfortunate event that you receive products that do not conform with the required quality, you can return the product purchased at any time by contacting us through the special form in the “Contact Us” section of the website or by visiting one of our Furla stores. Alternatively you may send an email to webstore.au@furla.com detailing all the information regarding your order (purchase date, order number, quality issue).

  • Q. My Furla bag bought from a Furla store has visible flaws/missing parts. What can I do? 

    A. Please contact the store where you bought the product or fill out the special form in the "Contact Us" section of the website, indicating the place and date of purchase.

  • Q. How can I activate a promotional code? 

    A. If you have a promotional code, you can insert it in the special field that appears inside the Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.

  • Q. I lost/broke the Furla lock on my Furla bag. What can I do?

    A. If you lost your lock, please contact us by filling out the form in the "Contact Us" section of the website.

  • Q. Can I exchange a product? 

    A. Unfortunately, you cannot exchange your product.

  • Q. Can I return a sale item? 

    A. Furla does not offer an exchange or refund on sale items for change of mind. If your sale item has visible flaws or missing parts you may request a return.

  • Q. Can you let me know when a currently unavailable product becomes available again? 

    A. Of course! By clicking the "Notify me when available" button you will receive a notification that the product is available.

  • Q. Are duty-free purchases possible? 

    A. Duty-free purchases are not possible through the Online Shop, because our deliveries are strictly limited to Australia and New Zealand.

  • Q. Can I modify or cancel my order?

    A. No, once an order is placed and completed through the payment data, this can be neither modified nor cancelled.

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The delivery from Furla {from} to {to} is not allowed.
If you want receive the order in {to}, please click on "Continue" and you will be redirected to Furla {to} site and the cart will be recalculated according to country VAT and currency.
If you want remain in Furla {from}, please click "Stay on here" and select a proper delivery address.

Countries/Cities

  • Shopping in this country is enabled Australia Australia
  • Shopping in this country is enabled Austria Austria
  • Shopping in this country is enabled Belgium Belgium
  • Shopping in this country is enabled Bulgaria Bulgaria
  • Canada Canada
  • Shopping in this country is enabled China China
  • Shopping in this country is enabled Croatia Croatia
  • Shopping in this country is enabled Czech Republic Czech Republic
  • Shopping in this country is enabled Denmark Denmark
  • Shopping in this country is enabled Estonia Estonia
  • Shopping in this country is enabled Finland Finland
  • Shopping in this country is enabled France France
  • Shopping in this country is enabled Germany Germany
  • Shopping in this country is enabled Greece Greece
  • Shopping in this country is enabled Hungary Hungary
  • International International
  • Shopping in this country is enabled Ireland Ireland
  • Shopping in this country is enabled Italy Italy
  • Shopping in this country is enabled Japan Japan
  • Shopping in this country is enabled Latvia Latvia
  • Shopping in this country is enabled Lithuania Lithuania
  • Shopping in this country is enabled Luxembourg Luxembourg
  • Shopping in this country is enabled Netherlands Netherlands
  • Shopping in this country is enabled New Zealand New Zealand
  • Shopping in this country is enabled Poland Poland
  • Shopping in this country is enabled Portugal Portugal
  • Shopping in this country is enabled Romania Romania
  • Shopping in this country is enabled Russia Russia
  • Shopping in this country is enabled Slovakia Slovakia
  • Shopping in this country is enabled Slovenia Slovenia
  • Shopping in this country is enabled Spain Spain
  • Shopping in this country is enabled Sweden Sweden
  • Shopping in this country is enabled Switzerland Switzerland
  • Shopping in this country is enabled United Kingdom United Kingdom
  • Shopping in this country is enabled United States United States
How to receive product at store
  • Please visit the store within 3 weeks, after 3 days when you received the shipping confirmation mail.
  • We will send the shipping confirmation mail when the product shipped. (Please not that we can’t inform you the product arrives at the stores.)
  • Please not that the delivery would be late depends on the weather.
  • Please bring the followings when you visit the store.
  • “Order ID” which be in shipping confirmation mail / My Account
  • License / Insurance card / Passport
  • Only the customer purchased can receive the products at the store. Other person can’t receive.
  • Please sign to the designated documents when you receive.
  • If you won’t come to receive the product more than 3 weeks, we will cancel the order. we won’t tell you the cancelation.
  • You can’t specify a delivery date.

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