A. Your Shipping Email will contain a link that will allow you to download a copy of your Tax Invoice for your online order. You will receive the shipping email when your order is dispatched from our distribution centre.

A. In the unfortunate event that you receive products that do not conform with the required quality, you can return the product purchased at any time by contacting us through the special form in the “Contact Us” section of the website or by visiting one of our Furla stores. Alternatively you may send an email to webstore.au@furla.com detailing all the information regarding your order (purchase date, order number, quality issue).

A. Please contact the store where you bought the product or fill out the special form in the "Contact Us" section of the website, indicating the place and date of purchase.

A. If you have a promotional code, you can insert it in the special field that appears inside the Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.

A. Unfortunately, you cannot exchange your product.

A. Furla does not offer an exchange or refund on sale items for change of mind. If your sale item has visible flaws or missing parts you may request a return.

A. Of course! By clicking the "Notify me when available" button you will receive a notification that the product is available.

A. Duty-free purchases are not possible through the Online Shop, because our deliveries are strictly limited to Australia and New Zealand.

A. No, once an order is placed and completed through the payment data, this can be neither modified nor cancelled.

All Furla products are hand-made and request the highest level of craftsmanship. Furla offers a two-year warranty and repair service on its products. To download the warranty and instruction manual for your Timex watch, please click here.

The After Sales Assistance of Morellato watches will be valid until June 30th 2021. Starting from July 1st 2021 it will no longer be possible to require the repair for the Morellato watches. Please note that the two-years warranty, starting from the purchase date, remains valid on Morellato watches also for the Morellato watches sold after July 1st 2021. For assistance requests from the user of a Morellato watch covered by the Warranty the item will be returned and refunded. Occuring return expenses will be covered by Furla. Materials strictly not covered by the warranty are: battery change, glass, colours or plate fading (particularly due to perfume or detergents), tear, watch and strap normal usage.

If in doubt, you can always contact our customer service.