Please check your registered e-mail address from your account information. Please also check your email settings if this is the first time you are receiving an e-mail from us.
No, unfortunately this cannot be used at the FURLA online store.
No, unfortunately it is not possible to reserve your order.
Please contact us as soon as you have placed your order via the “Contact Us” page on our website. Our Customer Service team will get back to you to let you know what we can do.
No, unfortunately you cannot exchange a product for another one. However, you can return the product you received and then place a new order for the desired product.
If you click on the button "Contact me when available", you will be notified when the product is back in stock. Please inform us of the product code on the “Contact Us” page if you are in a hurry. Our Customer Service will do a full check of all of our stores and send you an e-mail to let you know what they found.
No, we only accept the orders through the FURLA Japan online store and ship domestically. It is not possible to place an order with FURLA international online store from Japan.
The maximum amount for a single order is 300,000 yen.
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