CONTACT US

We are pleased to assist you via telephone, live chat, or email.

Telephone: 0120-951-673

Operating Hours: Weekdays from 10:00 AM to 6:00 PM (excluding weekends and public holidays)

For inquiries via email, we aim to respond within 24 hours. Please kindly note that during peak periods such as holidays, sales events, or promotional campaigns, response times may be longer.

For immediate assistance, we invite you to visit our FAQ page, where you can find helpful information about the Furla Online Store and online shopping.

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Notice of Temporary Suspension of Customer Service Phone Support

Due to system maintenance, phone support for options 1, 3, and 4 on our automated voice guidance system, as well as email inquiries, will be temporarily suspended during the period indicated below. Inquiries received during this time will be addressed sequentially from 10:00 a.m. the following day. Please note that support for our official online store (option 2) will operate as usual.

■ Affected Dates and Times

•Thursday, November 20, 2025 — 4:00 p.m. to 6:00 p.m.

•Thursday, November 27, 2025 — 4:00 p.m. to 6:00 p.m.

We apologize for any inconvenience this may cause and appreciate your understanding.