Along with our warehouse stocktaking, the shipping during the following period will be stopped.
And also please note that we will not able to do the exchange.
November 16th, 2017 – November 17th, 2017
Items ordered by November 12nd will be shipped by November 15th.
Items ordered after November 13rd will be shipped sequentially from November 20th.
We apologize for the inconvenience.
Yamato Transport deliver throughout the country for 756 yen. We ship for free when your order is above 32,400 yen.
No, we only ship domestically.
We will deliver our product within 3-5days after the order has been placed. We apologize in advance for any delay in getting your items to you.
You can find your tracking number in the e-mail you received confirming the “Shipment” of your product. Please go to the Yamato Transport Co Ltd. website and enter the tracking number to check the status.
Please note that your product may be delivered before you receive a confirmation email or it may not be possible to track the status depending on when you check the website.
Generally it is not possible to deliver on a specific date, but hours can be arranged. If you need to receive your delivery on a specific date, please send us a request on the “Contact Us” page as soon as you have placed an order. Our Customer Service will get back to you to let you know what we can do.
No, we cannot deliver to your home delivery box. Yamato Transport will leave a note if you are away and unable to receive your product.
As a general rule, we keep trying to deliver your product within 7 days after dispatch. Yamato Transport will leave a note if you are away and unable to receive your product. Please rearrange the delivery date and hours to receive your product within 7 days. Your product will be returned in the following cases:
Products returned to us will be canceled as a refused order.
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