• Return policy

    The Furla Online Shop would like to guarantee the highest level of customer satisfaction in terms of shopping experience and quality.

    If, for any reason, you are not satisfied with the order or if the products you have received do not meet the level of quality requested, we offer free returns within 30 days of date of receipt.

    Please note that purchases made during sales, clearance or other promotional periods must be returned within 30 days of date of receipt. The personalized items cannot be returned.

    The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.

    The delivery costs for returns are covered by the Furla Online Shop if you use return labels provided by Furla. If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.

    Please note that it is not possible to return products purchased online to Furla stores or vice versa.

    Personalized products: considering the nature of personalised items, once an order has been placed, it cannot be cancelled and the item cannot be returned or exchanged. This in no way changes the customer’s rights in accordance with law. The amount will be charged at the time of the order, shortly after, and always prior to shipping.