This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.furla.com (“our site” or “Website”) to you.  Please read these terms and conditions (“General Conditions of Sale”) carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these General Conditions of Sale.

You should print a copy of these General Conditions of Sale for future reference.

Please click on the button marked "I Accept" at the end of the purchasing form conditions if you accept them.  Please understand that if you refuse to accept these General Conditions of Sale, you will not be able to order any Products from our site. Once you will accept the following General Conditions of Sale, you will be defined hereinafter also as “Clients” or “Client” or “you”.



General conditions of sale


1.              Information about us

1.1            www.furla.com is a site operated by FURLA S.p.A. with registered office at Via Bellaria 3/5, San Lazzaro di Savena (Bologna) 40068, Italy – VAT number 00610091209, Fiscal number and company registration number 03292800376, REA BO-278122, with fully paid-up share capital of Euro 8.791.655,00 (“we” or “Furla”).


2.              Service availability

2.1            These General Conditions of Sale apply to all sales of Products through the website www.furla.com/lu

3.              Your status

3.1            By placing an order through our site, you warrant that:

(a)         You are legally capable of entering into binding contracts;

(b)         You are at least 18 years old;

(c)         You are purchasing the Products for your own personal and non-business use; and

(d)         You are purchasing Products for delivery in the European Union.

3.2            Any personal data that we gather concerning you shall be used only in accordance with our “Privacy Policy” 

4.              Execution of the contract

4.1            The price and essential characteristics of each Product (along with the relevant Product codes) are displayed on our site. The information displayed on our site does not represent an offer by Furla.

4.2            Before submitting an order through our site, you shall read carefully all the instructions provided during the purchase procedure (also with regard to the right of withdrawal conditions, the delivery charges and the Privacy Policy statement), along with these General Conditions of Sale.

4.3            In order to issue a purchase order, you need to register on our site as guest or as normal user.

4.4            To purchase a Product, Client must (i) include the selected Product in the “Shopping Bag” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment manner, (iv) accept the General Conditions of Sale and (v) send the order proposal to Furla through our site. After completion of the purchase procedure described above the Client will receive a transactional email as proof of purchase of the Products (“Order Confirmation”). In case of return of the Products as per clauses 9, 10 and 11 below, the Client will be required to provide Furla with the number of the Order Confirmation and with the email address used by the Client to effect the purchase of Products as resulting from the same Order Confirmation in accordance with the procedures described in the abovementioned clauses.

4.5            Sending of the order constitutes an offer to purchase the selected Product, regulated under these General Conditions of Sale and binding for the Client (with no prejudice to the withdrawal right under clause 9). The sending of the order proposal by the Client implies the obligation of the latter to pay the price of the ordered Product(s).

4.6            The Client will have the possibility to check for any error/change in data entered by the Client in the order proposal, following the process described on our site, before sending the order proposal (by way of example: Client may change the quantity of Products that intend to purchase by adding or removing one or more Products from its “Shopping Bag”).

4.7            Without prejudice to the use of data described in the Privacy Policy, the order proposal and the Client’s data related to that order proposal may be kept by Furla for the period required by applicable legislation. Furthermore, contracts executed with Clients will be archived by Furla for the retention period required by applicable law. 

4.8            An order proposal may be refused by Furla even after Order Confirmation within 30 days from the date of issuance of the order proposal by the Client, at Furla’s sole discretion, including in case of

                    i.         the Products are not available (with no prejudice to the provision set out under clause 4.11, 5.2, 5.3); or

                   ii.         a reported, or suspected, fraudulent or illegal activities, including suspected purchases for commercial purposes;

                 iii.         the Client has not fulfilled his/her obligations deriving from a prior contract executed with Furla.

4.9            The contract will relate only to those Products whose dispatch or supply we have confirmed in the Order Confirmation. 

4.10         Without prejudice to what set forth in clause 4.8, the contract between Furla and the Client is executed upon receipt by the Client of the acceptance by Furla of the order proposal sent through the process set out on our site through the Order Confirmation. 

4.11         Despite the Order Confirmation, in case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.

4.12         In accordance with the provisions of the Luxembourg Consumer Code, the Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and modalities of payment, information on the conditions and methods to exercise the right of withdrawal (including information on the exclusion of the right of withdrawal for personalised Products), information on delivery charges, the address to which complaints may be addressed, information on support services and on existing commercial terms and a copy of these General Conditions of Sale.

5.              Availability and product’s information

5.1            Information on Products (along with the relevant Product codes) and relevant prices are available on our site. 

5.2            The Products available on our site are a selection of items normally available in stores; however, Furla does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. Furthermore, we do not guarantee that any of the Products shown on our site will be in stock. Pictures of the Products displayed on our site may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Products and their characteristics as mentioned in our site.

5.3            Furla reserves the right at any time to limit quantities and/or type of Products available in Website. The style, models and colors of the Products described on may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product; Furla is not liable towards the Client in case of unavailability of the Product prior to the execution of the contract.

5.4            The maximum number of pieces for each Product included by the Client in the order proposal is five pieces for stock-keeping unit and twenty-five pieces for each purchase order.   

5.5            In no case Furla shall be liable for errors occurred due to failure of the Client’s connection to the Website. Furthermore, to the maximum extent permitted by applicable law, Furla will not take any responsibility in regard to the Client under the following circumstances, regardless of the reason for the damages, the cause, the nature of the damages, or the results:

(a)     any damages caused by the suspension or stoppage of the operation of our site;

(b)     any damages resulting from a third party hacking our site and changing the information that it provides.

6.              Transport and delivery

6.1            Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no specific delivery date is specified, then within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances. The delivery date will be arranged by us in accordance with our operators in the area of the delivery and will vary based on the delivery address, type of Products and other relevant factors such as the type of shipping method chosen. Products shall be delivered to the address indicated by the Client in the order proposal. Furla shall not deliver to:

(a)         PO boxes.

(b)        lodging facilities such as hotels or inns, public facilities, airports and ports;

(c)         entities or individuals which provide products forwarding services to overseas; or

(d)        any other locations where Furla reasonably determines that the address of the customer is unknown.

(e)         any other country outside the European Union.

More information on shipping and delivery is available in the “shipping” section of the website available at the following link [https://www.furla.com/lu/en/shipping-eu/] and under Article 6.4 below.

6.2            For each order, upon Client’s request, Furla could invoice the price of Products by email to the Client, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order (e.g. Client’s fiscal code or VAT number). No alterations to the invoice are possible after the invoice has been issued.

6.3            Delivery charges shall be borne by the Client and are indicated separately on the Order Confirmation. Information on costs can be found on the “shipping” section of the website available at the following link https://www.furla.com/lu/en/shipping-eu/.  

6.4            The purchased Product shall be delivered by a courier service selected by Furla (hereinafter “Courier”); the purchased Products will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) within 5-6 working days from the date of the Shipping Confirmation (except that a force majeure event or unforeseeable circumstance occurs). Options for shipment are available at the following link: https://www.furla.com/lu/en/eshop/customer-service/cs-shipping/

6.5            At the time of delivery of the Products by the Courier, the Client (or a nominated representative) is required to verify:

(a)         that the addressee indicated on the delivery note is correct; and

(b)         that the packaging and its seals are intact, undamaged, not wet or altered in any manner.

6.6            Any damages to the packaging and/or the Product(s), or discrepancies in the addressee references or documentation must be immediately indicated in writing to the Courier’s delivery note. Except to the extent permitted under applicable laws, once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel provided that the Client is entitled to subsequently raise objections in relation to the any other features related to the Product(s) in accordance with the conditions set forth under clause 10 below.

7.              Shipping confirmation

7.1            Furla shall send to the Client a shipping confirmation via e-mail once the Products are dispatched (hereinafter “Shipping Confirmation”).

8.              Risk and title

8.1            The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Product.

8.2            Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including delivery charges.

9.              Consumer rights

9.1            In addition to right granted under clause 10 and according with the provisions of Article L. 222-9 of the Luxembourg Consumer Code, you may cancel a contract for a full-price Product at any time within thirty calendar days and for a discounted Product at any time within fourteen calendar days, beginning on the day after you received the relevant Products (the Cancellation Period).  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 11 below). To cancel a contract, you must inform us in writing within the Cancellation Period following the procedure explained under the “Returns” section of the website https://www.furla.com/lu/en/eshop/customer-service/returns/.

9.2           Without prejudice to right granted in clause 10 and in accordance with the provisions of Article L. 222-9(7) of the Luxembourg Consumer Code, the right of withdrawal provided in clause 9.1 does not apply for personalised Product, such as, for example, those with the Client’s initials engraved on the Product.

10.            Lack of conformity

10.1         If a Product sold by Furla has manufacturing defects or in any case of alleged lack of conformity of Products sold by Furla, you must contact Online Support by using the following contact: https://www.furla.com/lu/en/eshop/contact-us

10.2         The legal guarantees established by Article L. 212-5 of the Luxembourg Consumer Code and below apply to the sale of the Products. Under this Article, you have the right to get, free of charge, the Product repaired (or replaced) within the limits provided by the law, or, in case of failure of one of the remedies above to have an appropriate reduction in the price of the Products, or the contract cancelled. You are encouraged to notify Furla of the lack of conformity as soon as possible after you detect such lack of conformity. In any event, actions intended to assert a lack of conformity not maliciously concealed by Furla shall automatically lapse if you fail to notify Furla within 24 (twenty-four) months after the delivery of the Products. Delivery costs for returning the Product to be repaired or replaced under this clause, shall be borne by Furla, as well as any costs related to the delivery to you of the repaired or replacing Product. Repair or replacement of a Product will be operated within 1 (one) month as of the receipt of the request of the Client.

11.            Our refunds policy

11.1         If you would like to return a Product to us, please contact us using the form available at the following link: http://ecommercereturns.furla.com/#!/returns/

11.2         If you cancel the contract between us pursuant to clause 9 and return a Product to us according to clause 11.1 above, we will process the refund due to you as soon as possible after receipt of the returned Product and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full including the cost of sending the item to you and excluding the cost incurred by you in returning the item to us.

11.3         The refund policy provided in clause 11.2 shall not apply to Products set forth in clause 9.2 above.

11.4         If you return the Product pursuant to clause 11.1 above because you claim that the Product is defective according to clause 10, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Product returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. The cost of sending the item to you in first instance, will be refunded to you only in case such Product was not included in a multiple order.

11.5         It should be understood that in both the cases described in clauses 11.2 and 11.4 above, you must also return any related Products to us immediately, in the same condition in which you received them. You have an obligation to take reasonable care of the Products while they are in your possession. We may have a right of action against you for compensation and no refund will be granted:

(a)         if there is evidence that the Products have already been used (wrinkles, damage, odours)

(b)         if the Products were originally purchased in a store

(c)         if the Products do not have their attached tags

(d)         if part of the Products, or accessories, are missing

(e)         if packing materials are missing

(f)         if the statement of delivery enclosed when sending the Products is not also returned.

11.6         We will usually refund any money received from you by deposit on the same credit card use by you for the purpose of purchasing Products. Furthermore, in case of payment made through Paypal account, the refund will be executed by Furla directly on Paypal account of the Client. In case is not possible to refund the money as per previous paragraph, the refund will be executed by Furla by bank transfer.

12.            Price and payment

12.1         The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. Our site works in good faith to display accurate Product information at all times.

12.2         The prices of the Products are indicated on the Website in Euros or in the currency of the Client’s country of residence and are inclusive of all applicable taxes and charges. Delivery costs shall be added to the price of the Products and are indicated separately on the Shopping Bag.

12.3         Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

12.4         Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product.  If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.

12.5         We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

12.6         Payment of the price of the Products included in the order proposal and the relevant delivery charges shall be paid by the Client by credit card, PayPal or by bank transfer or any other payment instrument available from time to time (for more details please check here [https://www.furla.com/lu/en/eshop/customer-service/cs-payment/]). For credit card payments, the transaction shall abide by any separate contractual conditions between the Client and the credit card company.

12.7         Furla accepts payments made with the following credit cards: Visa, MasterCard, American Express, Paypal, Maestro, Diners, Discover, Sofort, Bancontact, Cartes Bancaires, Ideal, or any other credit card acceptable from time to time (for more details please check here [https://www.furla.com/lu/en/eshop/customer-service/cs-payment/]).

12.8         The transactions will be debited from the Client’s credit card only after: 

(a)         the credit card data has been verified; 

(b)         the authorization to debit the card has been received from the issuer of the card used by the Client, and 

(c)         the availability of the Product has been confirmed by Furla. 

12.9         In the case of a dispute occurring between the Client and the credit card company, lender etc. in regard to fees or any other obligations related to the Client’s payments to our site, the Client and the concerned third party shall resolve the issue between themselves.

12.10       No debit shall be made at the moment of transmission of the order proposal, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is understood that once the order is executed, the said temporary charge will be cancelled and replaced just by the amount due by the Client. Moreover, also in case the order is cancelled this temporary charge will be definitely cancelled as well. 

12.11       In the event that, for any reason, it is impossible to debit the amount due by the Client within the due deadline, the contract will not be executed, and the order will be cancelled.

13.            Written communications

13.1         Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

14.            Notices

14.1         All notices given by you to us must be given at: https://www.furla.com/contact-us

14.2         We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.  Furla will reply to you as soon as possible using its best and reasonable efforts.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15.            Transfer of rights and obligations

15.1         The contract between you and us is binding on you and us and on our respective successors and assigns. 

15.2         You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. 

15.3         We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

16.            Events outside our control

16.1         We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). 

16.2         A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)         Strikes, lock-outs or other industrial action.

(b)         Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c)         Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d)         Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e)         Impossibility of the use of public or private telecommunications networks.

(f)         The acts, decrees, legislation, regulations or restrictions of any government.

16.3         Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

17.            Waiver

17.1         If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these General Conditions of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2         A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3         No waiver by us of any of these General Conditions of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clauses 13 and 14.

18.            Severability

If any of these General Conditions of Sale or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19.            Entire agreement

19.1         These General Conditions of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2         We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these General Conditions of Sale.

19.3         Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these General Conditions of Sale.

20.            Our right to vary these General Conditions of Sale

20.1         We have the right to revise and amend these General Conditions of Sale from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

20.2         Changes to these General Conditions of Sale for the reasons mentioned in clause 20.1 will be notified to you by email at least two (2) months before they enter into force. A shorter time period may be applicable in case a change is required to comply with applicable laws or regulations. Unless you choose to terminate these General Terms and Conditions by notifying us within the period before changes become effective, we will assume that you accept the proposed changes to these General Conditions of Sale. The updated General Conditions of Sale will be uploaded on our site.

20.3         For the avoidance of doubts, you will be subject to the policies and General Conditions of Sale in force at the time that you order Products from us, unless any change to those policies or these General Conditions of Sale is made pursuant to the procedures set out respectively in the policies or in clause 20.1 above.

21.            Copyright and Trademark

21.1         All rights pertaining to the content on our site (text, images, video, voices, programs etc.) belong to Furla S.p.A. with registered office in Via Bellaria 3/5 San Lazzaro di Savena (BO) 40068, Italy, VAT n. 00610091209, fiscal code and number of registration to the company register of Bologna 03292800376, REA BO-278122, with fully paid-up share capital of Euro 8.791.655,00. None of the articles, photos, illustrations etc. on this site may be used without the prior permission of Furla S.p.A.

21.2         All of the trademarks and service marks used on our site belong to Furla S.p.A. or are used based in official rights such as being licensed. Their unauthorized use is not permitted.

22.            Links

22.1         When creating a link to our site, we may decline the link depending on the content of the website being linked from and the method of that link. Furthermore, Furla in no way guarantees the content of any sites to which it is linked and bears no responsibility at all for any damages incurred by a site that is linked to.

23.            Law and jurisdiction

23.1         These General Conditions of Sale and, therefore, the contracts executed with the Clients, are governed by and must be interpreted in accordance with the  laws of the Grand-Duchy of Luxembourg.

23.2         Any disputes arising from the interpretation, validity and/or execution of these General Conditions of Sale shall be subject to the mandatory territorial jurisdiction of the competent court of the place of residence or domicile of the Client. 

23.3         Otherwise, you can decide to access to the platform for alternative extra-judicial resolution of disputes provided by the European Commission, available on the website http://ec.europa.eu/odr