A. Your Shipping Email will contain a link that will allow you to download a copy of your Tax Invoice for your online order. You will receive the shipping email when your order is dispatched from our distribution centre.
A. In the unfortunate event that you receive products that do not conform with the required quality, you can return the product purchased at any time by contacting us through the special form in the “Contact Us” section of the website or by visiting one of our Furla stores. Alternatively you may send an email to firstname.lastname@example.org detailing all the information regarding your order (purchase date, order number, quality issue).
A. Please contact the store where you bought the product or fill out the special form in the "Contact Us" section of the website, indicating the place and date of purchase.
A. If you have a promotional code, you can insert it in the special field that appears inside the Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.
A. If you lost your lock, please contact us by filling out the form in the "Contact Us" section of the website.
A. Unfortunately, you cannot exchange your product.
A. Furla does not offer an exchange or refund on sale items for change of mind. If your sale item has visible flaws or missing parts you may request a return.
A. Of course! By clicking the "Notify me when available" button you will receive a notification that the product is available.
A. Duty-free purchases are not possible through the Online Shop, because our deliveries are strictly limited to Australia and New Zealand.
A. No, once an order is placed and completed through the payment data, this can be neither modified nor cancelled.
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