We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to ensure the safety of our customers and employees.
Returns online for all orders placed until 31/05/20 will be extended to up to 60 days, while in store returns can be processed once the stores reopen—we will let you know when your local store will reopen. Please return your order using one of the available methods:
- Free pick up with the courier (printer required)
- Customer shipping label
- Through our dedicated customer service.
Please visit the following link.
We guarantee the delivery of your order. Please be assured that we are monitoring the situation very closely and continue to work very closely with our shipping partners. Given the COVID-19 outbreak the delivery delay accounts for some additional days to our regular shipping times.
Furla Customer Service is available, operating at regular schedule and can be contacted here.
To proceed with the purchase, you just need to add the desired product to the cart.
After the product is added to the shopping bag, a window confirming the product addition is displayed. From here you could both proceed to checkout or continue shopping.
Once you have clicked on "Cart" icon, you will see a summary of the products you have selected. Here you can remove them from your shopping bag or you can change the products quantity.
Of course! By clicking the "Notify me when available" button you will receive a notification that the product is available.
If you have a promotional code, you can insert it in the special field that appears inside the Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.
No, unfortunately you are not allowed to insert your VAT number. Orders are supposed to placed by private clients.
In order to proceed with the payment, you can click on "checkout" button from the cart, or you could directly click on it in the order summary window displayed after adding a product to the cart.
If you are a registered customer, you just need to login with your profile by inserting the email address and the password. During the check out, you can confirm or change your personal data (i.e. Shipping and Billing address).
After inserting the payment method details, you will be asked to confirm your purchase.
It is moreover possible to proceed with the purchase as "Guest". By selecting this option, you will be asked to provide: first name and surname, the Shipping and Billing Address and your Phone Number.
As a result, the payment method and your personal data, such as first name and surname and the e-mail address to which automatic e-mails will be sent, will be here required.
If the order was placed correctly, you will receive an automatic e-mail that informs you that we have received your order. The order will, however, only be considered accepted upon confirmation of shipment.
Yes, log in to your account and insert your new information.
No, once placed and completed using the payment information, the order can not be modified or cancelled.
No, it is not possible to exchange items. However, it is possible to return the product received and place a new order for the product desired.
The Furla Online Shop would like to guarantee the highest level of customer satisfaction in terms of shopping experience and quality. If, for any reason, you are not satisfied with the order or if the products you have received do not meet the level of quality requested, you can return the purchased product within 30 days from the date of delivery. Please note that purchases made during sales, clearance or other promotional periods must be returned within 14 days of date of receipt. The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.
If you unfortunately have received products that do not match those requested in terms of quality, you can return the purchased product within 30 days from the date of delivery by placing a return request. Please note that purchases made during sales, clearance or other promotional periods must be returned within 14 days of date of receipt.
Once the days have expired, you can contact us through the special form in the "Contact Us" section on our website (www.furla.com/contact-us), specifying the information relevant to your order (purchase information and order number).
Contact us using our form in the "Contact Us" section.
Some products may belong to different seasons and for this reason they have different codes. Please view the images and the product descriptions.
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The material with not be affected during or after personalisation, since the technique will only be used on the area being personalised. The colour and machinery have been previously tested for a successful outcome.
You can add your personalisation directly online to selected items, for which a configurator tool will be available to provide a preview of your personalised items. Furla places the selected item into a UV LED printing machine where they are printed in ink with your chosen letters and colours.
It’s only possible to personalise the item in one place, which will be the spot shown in the preview during the product creation.
From time of purchase, it will take 7 days to complete personalisation. After receiving the shipment confirmation email, average delivery times for an item will vary according to the delivery method chosen. Click here for more information.
The preview available focuses specifically on the personalised area of the item.
You can personalise a selection of Furla items, marked helpfully with a specific icon, by adding a maximum of three initials in the Furla font (from the Roman alphabet) and choosing a colour from the selection presented on the product page. The position of personalisation varies for each product and a preview of the area concerned will be shown before you can complete the purchase.
For more information, visit the personalisation page.
Considering the nature of personalised items, once an order has been placed, it cannot be cancelled and the item cannot be returned or exchanged. This in no way changes the customer’s rights in accordance with law. The amount will be charged at the time of the order, shortly after, and always prior to shipping. For any other questions, contact the Customer Services team, who will be happy to help.
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