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The Furla Online Shop wishes to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason you are not satisfied, please return the item to us within 14 days of delivery. We will accept the return of items in unused condition, with original tags attached and all other components included.


Items labeled “ALL SALES FINAL” at checkout cannot be returned or exchanged. No refunds or credits will be given, except if the item is defective, provided that the item was not used or damaged after purchase. Please note that “ALL SALES FINAL” messaging will appear at checkout in your shopping bag under the product name.

It takes 5-7 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

To return goods, click here; please ensure to use the e-mail address with which you have created your My Furla profile and the 11-digit order number (for instance 12345678912) for which you would like to request a return.


Once you have completed the request, you will receive an e-mail with instructions to create your return label. Please be sure to create and use one label per order you wish to return. Kindly print out the generated label and affix to the returning package.


You may drop off the package at your nearest UPS access point or schedule a pickup online at ups.com or by calling 1-800-PICK-UPS® (1-800-742-5877). We suggest you take note of the tracking number through which you can follow the shipment.


The return delivery costs for returns are covered by the Furla Online Boutique, however you will not be refunded for the original shipping costs.

A. Furla merchandise has a one-year repair warranty. If you made your purchase within a year online with us or at one of our Furla stores, you can go to the “Contact Us”  section on our site. We unfortunately cannot authorize repairs purchased at other authorized retailers.

When filling out the form, please select “Assistance and reports about our products”. Alternatively, you can email us at customer.service@furla.com to further explain your issue. Please provide your order number or receipt of purchase. If it’s been more than a year, we cannot authorize a repair under our warranty but can gladly recommend a repair service we trust.

A. No, unfortunately we are not able to offer returns or exchanges if an item is Final Sale.

Items labeled “ALL SALES FINAL” at checkout cannot be returned or exchanged. No refunds or credits will be given, except if the item is defective, provided that the item was not used or damaged after purchase. Please note that “ALL SALES FINAL” messaging will appear at checkout in your shopping bag under the product name.

A. Upon checkout, look for the field to enter the promotional code and click “Activate”. Don’t forget - the promotion code is only active for 6 months!

A. While it may be difficult to remove an ink stain from the rubber material, we suggest trying soap and water, or a mild multipurpose surface cleaner. Otherwise, we can recommend a repair service we use.

A. The Furla signature “F” locks are now available for purchase at the following Furla boutiques: 

  • New York, NY (212) 572-9945
  • Roosevelt Field, NY (516) 247-6750
  • ​Boston, MA (617) 236-0446 ​
  • ​Honolulu, HI (808) 921-2815 

The cost of locks are $20 for the larger lock (available in gold or silver), and $15 for the smaller lock (available in gold and silver). A store associate will be able to help determine the lock compatible with your handbag.

A. No, unfortunately we cannot ship purchases made online internationally at this time.

A. No, we cannot make exchanges through the website but you can submit a return request, place a new order, and get free shipping on the new order!

A. No, unfortunately we do not ship to international freight forwarding companies.

A. We can guarantee that all of our leathers and other materials come from Italy. If you have questions about a specific model, please contact us at customer.service@furla.com and we would be happy to answer any questions about the origins of the materials or the production of your bag!

A. Maybe! Contact customer.service@furla.com and give them the product code of the item you’re looking for. Our Customer Service team will do a full check of all of our stores and send you an email to let you know product availability.

A. The official Furla site (www.Furla.com) is the only website from which you can order, other than our Verified Online Retailers, where you can be absolutely certain you are receiving authentic Furla products.

A. Maybe! Although we cannot guarantee an international return/exchange is possible since the products differ from country to country, we recommend contacting your closest Furla store to inquire. For store locations and contacts, check our Store Locator: http://www.furla.com/us/store-locator/ contacting your closest Furla store to inquire whether an exchange is possible. For store locations and contacts: http://www.furla.com/us/store-locator/

A. Our online retailers can be found below! 

  • Bloomingdales.com
  • Luxury.zappos.com
  • SaksFifthAvenue.com
  • Shopbop.com
  • Dillards.com