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A. Start by filling out the “Contact Us”  request form. Under “Please Select a Subject”, choose “Return Order”. When the return request is approved, you’ll get an email from Customer Service with a return authorization form and a link to create a UPS return label. When we receive the item from you, we’ll apply the credit to the same card you used at check out. Refunds are normally processed within 5 to 7 business days.

A. Furla merchandise has a one-year repair warranty. If you made your purchase within a year online with us or at one of our Furla stores, you can go to the “Contact Us”  section on our site. We unfortunately cannot authorize repairs purchased at other authorized retailers.

When filling out the form, please select “Assistance and reports about our products”. Alternatively, you can email us at customer.service@furla.com to further explain your issue. Please provide your order number or receipt of purchase. If it’s been more than a year, we cannot authorize a repair under our warranty but can gladly recommend a repair service we trust.

A. No, unfortunately we are not able to offer returns or exchanges if an item is Final Sale.

A. Upon checkout, look for the field to enter the promotional code and click “Activate”. Don’t forget - the promotion code is only active for 6 months!

A. While it may be difficult to remove an ink stain from the rubber material, we suggest trying soap and water, or a mild multipurpose surface cleaner. Otherwise, we can recommend a repair service we use.

A. The Furla signature “F” locks are now available for purchase at the following Furla boutiques: 

  • New York, NY (212) 572-9945
  • Roosevelt Field, NY (516) 247-6750
  • Coral Gables, FL (305) 443-4945 
  • ​Boston, MA (617) 236-0446 ​
  • ​Honolulu, HI (808) 921-2815 

The cost of locks are $20 for the larger lock (available in gold or silver), and $15 for the smaller lock (available in gold and silver). A store associate will be able to help determine the lock compatible with your handbag.

A. No, unfortunately we cannot ship purchases made online internationally at this time.

A. No, we cannot make exchanges through the website but you can submit a return request, place a new order, and get free shipping on the new order!

A. No, unfortunately we do not ship to international freight forwarding companies.

A. We can guarantee that all of our leathers and other materials come from Italy. If you have questions about a specific model, please contact us at customer.service@furla.com and we would be happy to answer any questions about the origins of the materials or the production of your bag!

A. Maybe! Contact customer.service@furla.com and give them the product code of the item you’re looking for. Our Customer Service team will do a full check of all of our stores and send you an email to let you know product availability.

A. The official Furla site (www.Furla.com) is the only website from which you can order, other than our Verified Online Retailers, where you can be absolutely certain you are receiving authentic Furla products.

A. Maybe! Although we cannot guarantee an international return/exchange is possible since the products differ from country to country, we recommend contacting your closest Furla store to inquire. For store locations and contacts, check our Store Locator: http://www.furla.com/us/store-locator/ contacting your closest Furla store to inquire whether an exchange is possible. For store locations and contacts: http://www.furla.com/us/store-locator/

A. Our online retailers can be found below! 

  • Bloomingdales.com
  • Luxury.zappos.com
  • SaksFifthAvenue.com
  • Shopbop.com
  • Dillards.com