FAQ

If you have received the shipping confirmation email with the tracking code you can track your parcel and check the expected delivery date. In addition, all order status and delivery information is visible from your personal account in the ‘Orders’ section. If you are not a registered client, please click here to track the status of your order. For more information, please see our regular shipping timings.

We aim to dispatch all orders within 1-2 business days from our Melbourne distribution centre facility.

We offer two different delivery methods, shown in the below table: 

Shipping Method

 Cost 

NSW, VIC, SA, TAS

WA, QLD

NT

Standard Australia Post eParcel

  FREE 

1-5 business days

1-7 business days

1-8 business days

Express Australia Post eParcel*

$20

1-2 business days

1-4 business days

1-4 business days

*The Express Post-delivery option is available for selected Australian postcodes only. To check if your postcode is applicable please look up your postcode here.

In addition, there is a third delivery method, the Same Day Shipping. Details can be found below:

Shipping Method

 Cost 

Ordering Requirements

Startrack Same Day Shipping

$45

Select metro Melbourne postcodes only. Order must be placed prior to 10am AEDT. Only available Mon-Fri (excludes Vic public Holidays)

Please Note - Orders are dispatched Monday to Friday only (excluding Victorian public holiday dates). Delivery timeframes are guidelines only and are subject to change, due to during peak trading periods or due to unforeseen delivery circumstances or unavoidable events beyond Furla reasonable control.

Currently we do not ship internationally. If you require shipment to another country please visit Furla.com and select the relevant international site. We ship to New Zealand from our Melbourne, Australia distribution centre facility. If you require shipment to another country, please visit Furla.com and select the relevant international site.

To guarantee you an accurate and fast delivery, some items from the same order may be sent from different locations. This does not create any additional costs for you. We will always inform you in advance when we are planning to ship out your items in different parcels. For each package shipped, we will send a shipping confirmation email and a tracking link.