Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE
1. SCOPE
1.1 These general terms and conditions of sale (the “General Terms”) govern and shall be
applied to all sales agreements concerning Furla branded products (the “Products”)
concluded through Furla e-commerce available at www.furla.com (the “Website”) between
Furla S.p.A., with registered office at Via Bellaria 3/5, San Lazzaro di Savena (BO), 40068, VAT
No. 00610091209, Tax Code and Company Registration No. 03292800376 (“Furla” or the
“Company”) and the customer, identified as a consumer pursuant to the Australian
consumer legislation (the “Customer”). Furla and the Customer are hereinafter jointly
referred to as the “Parties” and individually as a “Party”.
1.2 The Customer is required to read carefully these General Terms. By making a purchase
through the Website, the Customer accepts these General Terms and undertakes to comply
with them. If the General Terms are not accepted, the Customer shall not be permitted to
purchase any Products. The General Terms are freely downloadable and printable from the
web page they are displayed on. Accordingly, the Customer is invited to print and save a copy
of the General Terms for future consultation.
1.3 The General Terms do not govern the provision of services or the sale of Products by
entities other than Furla, even if available on the Website via links, banners or other hypertext
links.
1.4 For information on the processing by Furla of the Customer’s personal data, Furla’s
privacy policy may be consulted by clicking here.
1.5 Furla can always be contacted at the following email address customercare@furla.com.
2. CUSTOMER REQUIREMENTS
2.1 The purchase of the Products through the Website is strictly reserved to individuals who:
(i) at the time of purchase are located within the territory of Australia (the “Territory”) or,
although not located within the Territory, have chosen the Territory as delivery place of the
Products purchased through the Website;
(ii) have legal capacity and have attained the age of 18 years in their country of residence; and
(iii) purchase the Products for personal use and not for business, entrepreneurial or
professional purposes.
2.2 Furla reserves the right not to accept or process any order of Products placed through
channels other than the Website or by an individual who does not meet the requirements
indicated in the preceding paragraph.
3. PURCHASE AGREEMENT
3.1 The submission of a purchase order by Customer though Website functionality (the
“Order”) constitutes acceptance of Furla’s offer to the public through its Website and
therefore the receipt of the Order by Furla constitutes the execution of a binding purchase
agreement for the Products selected by Customer, which shall be fully governed by these
General Terms (the “Purchase Agreement”).
3.2 Before submitting any Order, the Customer must review it to verify that the selected
Products and all the data provided are correct (for example, the Customer at this stage, can
change the quantity of Products intended to be purchased by adding or deleting one or more
of them from the Shopping Cart) and confirm the accuracy of the Order as well as take note of
its obligation to pay the amounts due under the Order by checking the appropriate box.
3.3 Once an Order has been submitted, Furla will send the Customer an email confirming
receipt of the Order (at the latest, within 3 days of receipt) with the number and details of the
Order that has been placed (“Order Confirmation”). Subsequently, the Company will inform
the Customer that the Order is being shipped (“Shipment Confirmation”).
3.4 The Customer must keep the Order number indicated on the Order Confirmation to
access the support service and for any other communication with Furla regarding the Order.
4. PRODUCT AVAILABILITY
4.1 The Customer may purchase a maximum of 5 (five) items per each Product and a
maximum of 5 (five) different Products. Accordingly, each Order may contain a maximum of
25 (twenty-five) Products, subject to Furla stock availability. All information about the Product
will be available on the Product page on the Website.
4.2 Furla constantly monitors and updates the stock availability of Products displayed on the
Website, however, since the Website may be visited by several Customers at the same time, it
may be the case that several Customers intend to purchase or indeed purchase the same
Product at the same time. In such cases, the Product, even if it is indicated as available for a
short period of time, may in fact be out of stock or no longer available.
4.3 If a Product becomes unavailable for whatever reason at any time, even after the Order
Confirmation, Furla will contact the Customer using the contact details provided in the Order.
4.4 In the case of unavailability of the Products, the Order will be cancelled with respect to the
Products which are not available, and Furla will reimburse the Customer for the Price of the
unavailable Products and for any shipping costs incurred by the Customer only in case of
cancellation of the Order in its entirety.
5. PURCHASING PROCEDURE
5.1 To purchase a Product through the Website, the Customer can create and/or access its
own account via the reserved area on the Website, or, alternatively, place an Order as a guest,
without creating an account. When making a “guest” purchase, the Customer must correctly
fill out the fields of the relevant form on the Website, entering all the data required to execute
the Purchase Agreement (including name, surname, billing and delivery address, email
address and telephone number).
To this end, it is essential that the data recorded is always up to date. As such, the Customer
undertakes to update his/her recorded data in a timely manner so that it remains up to date,
complete and accurate. The Customer therefore undertakes to safeguard his/her Website
login details with the utmost care and to not disclose these to third parties for any reason. By
logging in to the Website with his/her details, the Customer shall assume all responsibilities
linked to his/her actions. Furla shall not, in any way, be responsible for the disclosure of
Website login details by the Customer to third parties and/or for the use of such details by
third parties other than the Customer.
Should the Customer need to report misuse of his/her personal data or any other security
violation that he/she becomes aware of, or should he/she have reason to believe that a third
party is using his/her Website login details without authorisation, he/she can report this to
Furla by filling in the following abuse form.
The Customer must inform Furla, in a timely manner, of any unauthorised use of his/her
username and/or password by filling in the aforementioned abuse form.
In the aforementioned cases, Furla, after informing the Customer with a reasoned notice,
reserves the right to suspend or terminate the Customer's access to the Website.
The Customer is responsible for the veracity of data provided through the Website and for the
safeguarding of his/her Website login details, as well as for all actions carried out during their
use.
In this regard, it should be noted that Furla is not—and shall not be—responsible for loss or
damage caused by the violation of security obligations by the Customer, nor for any damage
caused by the Customer's actions or omissions.
The Customer may, at any time, change his/her password by following the instructions
provided by the system. In the event of false, inaccurate, outdated or incomplete information
and where there are reasonable grounds to suspect the accuracy of the data provided, Furla,
after informing the Customer, reserves the right to suspend or block access using the
Customer's login details and to deny the Customer current or future use of the Website.
The creation of multiple accounts for the same user is strictly prohibited.
5.2 A description and the essential characteristics of Products, including details and
composition, fit, colours and colours description (e.g., reflection and nuances),
measurements and sizes (where applicable) and other information aimed at describing the
Product together with Price, maximum number of Products that can be purchased, taxes,
charges and shipping costs (where applicable), are presented on the Website and/or in the
Shopping Cart within each Product specification, together with one or more photographic
images in digital format.
5.3 Although Furla makes every effort to ensure that photographs displayed on the Website
are faithful reproductions of the original Products, the images and colours of Products offered
for sale on the Website may not be a perfect representation of the real characteristics of the
Product, due to the browser and/or other devices used to access the Website. To the
maximum extent permitted by law, Furla is not responsible for any inadequacy of the graphic
representations of Products displayed on the Website if caused by the said technical
limitations.
5.4 Furla reserves the right to remove any Product from the Website at any time and/or delete
or modify any material or content on the Website. Furla therefore disclaims any liability to
Customers or third parties for the removal of any Products from the Website.
5.5 To place an Order, the Customer selects the Product of interest displayed on the Website
and places it in the virtual shopping cart (the “Shopping Cart”).
5.6 Before completing the purchase, the Customer must verify the accuracy of the contents of
the Shopping Cart, enter any promotional code valid for the Website in the relevant section
and accept the General Terms. The promotional code – if valid – will be immediately applied to
the amount displayed in the Shopping Cart and Checkout. The Customer will then be asked to
select the payment method, indicate the billing address, select the unique shipping method
and specify the shipping address, if different from the billing address.
6. PRICE AND PAYMENT METHOD
6.1 The price of the Products in Australian Dollars (AUD) and inclusive of GST (the “Price”) as
indicated on the Website is net of shipping costs which will be added and specified separately
at the check-out phase.
6.2 Furla reserves the right to change the Price at any time and without prior notice. It is
understood that a change in the Price of a Product does not affect Orders already placed and
accepted.
6.3 The payment methods for the Price and the shipping costs available to the Customer are:
(i) credit card (i.e. American Express, Diners Club, JCB, Maestro, Mastercard, Visa); and
(ii) Paypal, Apple Pay, Alipay, WeChat Pay, Klarna, Afterpay.
6.4 During the payment process, banks may require additional authentication of the payment
(i.e. “Verified by Visa”, “MasterCard Secure Code”, AMEX SafeKey”). Under no circumstances
may Furla be held liable for payment errors occurring with a third-party payment service as a
result of the absence of a customer connection, or for direct and/or indirect damage which,
for any cause and/or reason, the Customer may suffer as a result and/or consequence of
suspensions and/or interruptions in the functioning of the banking institution’s website
(including cyber-attacks).
6.5 Should it be impossible for any reason to charge the amount due by the Customer, the
purchase process will be automatically cancelled, and the Order will not be submitted to
Furla. Following any failure to conclude the Purchase Agreement, Furla shall have no
obligation to deliver any Product to the Customer and the Customer shall not be entitled to
claim payment of any indemnity and/or damages.
6.6 The receipt concerning the purchase of Products will be available to the Customer and
downloadable from the "My Order" Website section upon receipt of the Shipment
Confirmation.
7. SHIPPING COST AND PRODUCTS DELIVERY
7.1 Products purchased will be delivered to the Customer to the delivery address indicated by
the Customer in the Order.
7.2 Shipping costs shall be borne by Furla or by the Customer depending on the Order value.
Shipping costs will entirely be supported by FURLA with regards to Orders whose value (Price)
is equal or exceeding AUD 800.00 while for Orders whose value is less than AUD 800.00
Costumer will be required to pay a shipping fee of AUD 30.00.
7.3 Furla will use reasonable endeavours to ensure that Products delivery will take place
within 6/7 working days from the receipt of the Shipment Confirmation.
7.4 It is expressly recognized and accepted that the delivery times indicated above are purely
indicative and that Furla will not be liable for any late or delayed deliveries for reasons beyond
its reasonable control. After receiving the Shipment Confirmation, the Customer will be able
to monitor the shipment’s status from the reserved area on the Website and/or via the
shipment tracking code provided in the Shipment Confirmation.
7.5 When the courier delivers the Products, the Customer (or her/his representative, or
another person designated by the Customer) must verify: (i) the accuracy of the addressee’s
details specified on the delivery receipt; and (ii) the integrity of the packaging and seals.
7.6 Furla reserves the right not to deliver Products to addresses in the Territory that Furla
knows or reasonably assumes that correspond to: (i) post boxes; (ii) public or hotel facilities,
airports and/or ports; (iii) individuals and/or entities providing shipping services outside the
Territory. In this case, the Order will be cancelled and the Price and any shipping costs
incurred shall be reimbursed to the Customer.
8. RISK AND OWNERSHIP
8.1 Ownership of the Products will be transferred to the Customer upon payment of the Price,
while the risk of loss or damage of the Products shall be borne by Furla until the Products are
delivered to Customer.
9. WARRANTY
9.1 Nothing in these General Terms will be read or applied so as to exclude, restrict or modify
or have the effect of excluding, restricting or modifying any right or remedy implied by the
Australian Consumer Law (ACL) including the consumer guarantees, and which by law cannot
be excluded, restricted or modified, even if another term of these General Terms could
otherwise suggest that this might be the case.
9.2 Without limiting any rights you may have under applicable law, Products purchased
through the Website are covered by Furla product liability (the “Warranty”).
9.3 Without prejudice to the above, Furla undertakes to deliver to the Customers Products
that are in conformity with the Purchase Agreement. Where Products are defective and/or do
not conform to the promised quality, the Customer must notify Furla of becoming aware of
the situation by completing the appropriate form (available here). No notification is required if
Furla has acknowledged in writing the existence of the defect. If a Product is defective and/or
does not meet the promised quality, the Customer's rights are also governed by the statutory
provisions (including the ACL).
9.4 Without limiting any other rights, Costumer may have under applicable law (including a
longer warranty under the ACL), the Warranty is valid for 3 (three) years as of the date of
delivery of the Product.
9.5 If Furla ascertains that the Product is defective or non-compliant, the Customer shall be
entitled to have the Product rendered compliant by requesting, free of charge, the repair or
replacement of the Product, unless the remedy sought is objectively impossible or
excessively onerous (considering the value of the Product and the extent of the defect). Furla
will repair or replace the defective Product within a reasonable time.
9.6 Where repair or replacement of the Product is impossible or excessively onerous, the
Customer may request a reasonable reduction in the Price or terminate the Purchase
Agreement and obtain the refund of the Price. Further statutory rights, such as those under
the ACL, remain unaffected for the Customer.
9.7 Furla shall bear the cost of returning defective and/or non-compliant Products for repair or
replacement in accordance with this clause, and the cost of delivery of the repaired or
replacement Product to Customer.
9.8 “Furla” branded Watches & Jewellery are subject to special conformity warranty
conditions, which can be consulted here.
Without prejudice to the provisions set forth in the preceding paragraphs of this Article,
watches bearing the “Furla” trademark may benefit from an additional conventional
(manufacturer’s) warranty offered by the manufacturer. The terms, duration, and activation
procedures of such conventional warranty are available here.
10. FORCE MAJEURE
10.1 Furla shall not be liable for any failure or delay in the performance of any of its
obligations under the Agreement and/or these General Terms caused by events beyond its
reasonable control, such as – but not limited to – strikes, lockouts or other industrial actions,
civil insurrection, invasion, terrorist attack (including threatened attack), wars (whether
declared or not) or threats of war, fire, explosion, storms, floods, earthquakes, subsidence,
epidemics, pandemics or other natural disasters, inability to use railways, maritime transport,
aircraft, motor transport or other public or private means of transport, the impossibility of
using public or private telecommunications networks, acts, decrees, rules, regulations or
limitations imposed by governments and/or public authorities (“Force Majeure Event ”).
10.2 If a Force Majeure Event occurs, Furla’s obligations under these General Terms and/or
under any Purchase Agreement will be suspended for the entire duration of the Force Majeure
Event. Furla undertakes to inform the Customer of the occurrence of any Force Majeure Event
without undue delay and in all cases within 14 (fourteen) days of its occurrence. This provision
applies without prejudice, in all cases, to the Customer’s right of return pursuant to Article 11
below.
11. RIGHT OF RETURN
11.1 Without prejudice and in addition to rights which the Customer has in respect of any
defective Products, the Customer may return a Product for any reason within 30 (thirty)
calendar days of the delivery of the Product and obtain a refund of the Price. Other than where
a Product is defective as set out in clause 9 or as otherwise provided by the ACL, returns will
not be allowed and accepted: (i) after 30 calendar days following delivery of the Products; (ii)
for on sale Products (iii) for off-price (Outlet) Products (iv) for Products received as a gift; and
(v) for personalized Products
11.2 In order to exercise the right of return within 30 (thirty) calendar days of delivery, the
Customer must complete the relevant request form (available here), indicating the order
number and email address through which the purchase was made and the Product and/or
Products to be returned. The Customer must be able to provide proof of purchase to exercise
the right of return.
11.3 Furla will confirm the return via email to the email address provided by the Customer,
without undue delay and in any case within 48 hours of receipt of the request. Furla will also
provide the Customer with a prepaid return label, should the Customer use the courier
selected by Furla (the “Selected Courier”). In such a case the return will be free of charge for
the Customer. On the contrary, if the Customer uses a courier other than the Selected Courier
then the Customer must pay all shipping costs.
11.4 The Product must be returned without undue delay and in any case within 30 (thirty) days
of the date the Customer informs Furla of its decision to return the Products. The 30-days
term is considered as respected if the Products are provided to the applicable courier within
this timeframe.
Products must be returned:
(i) with original wrapping and labelling (including boxes, accessories, tags, nameplates, labels
and dust bag);
(ii) without having been used, washed or damaged; and
(iii) in their entirety. The return of individual parts of the Product (e.g. buckles, laces, etc.) is
not allowed.
11.5 Regardless of the courier used, all risks of loss, damage and/or destruction of the
returned Products shall be borne by the Customer until the delivery to Furla. Following Furla
check of the returned Products, Furla shall send the Customer an email confirming
acceptance of the return (the “Return Confirmation”).
11.6 Following the Return Confirmation, Furla shall reimburse the Price paid by the Customer,
without undue delay and in any case within 14 (fourteen) days of the Return Confirmation. The
Customer shall receive the applicable refund amount by the same method of payment the
Customer used to make the payment.
12. INTELLECTUAL PROPERTY
12.1 Furla guarantees the authenticity and high quality of all the Products offered for sale
through the Website. All intellectual property rights (purely by way of example, the “Furla”
trademarks, both denominative and figurative) on or relating to the Products, accessories, and
packaging are and shall remain the exclusive property of Furla.
12.2 The Customer shall not acquire any rights to Furla’s intellectual property by reason and
effect of the Purchase Agreement and/or these General Terms. The total or partial
reproduction, modification, alteration, or any other use of Furla’s intellectual property rights
without Furla’s prior written consent is strictly forbidden.
13. DISCLAIMERS AND LIMITATION OF LIABILITY
13.1 Except as expressly provided in these General Terms and to the extent permitted by the
applicable law (including the ACL), Furla expressly disclaims all warranties, express or
implied, including. without limitation, warranties of merchantability, fitness for a particular
purpose, or non-infringement.
13.2 TO THE EXTENT PERMITTED BY THE APPLICABLE LAW (INCLUDING THE ACL), FURLA’S
LIABILITY UNDER THE GENERAL TERMS WILL UNDER NO CIRCUMSTANCES EXCEED THE
ACTUAL AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCT PURCHASED THROUGH THE
WEBSITE GIVING RISE TO SUCH LIABILITY, NOR WILL FURLA UNDER ANY CIRCUMSTANCES
BE LIABLE FOR ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS, OR
INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES OR
LOSSES OF ANY KIND.
14. PERSONAL DATA
14.1 Customer personal data collected by Furla during the conclusion or performance of the
Purchase Agreement will be processed solely in accordance with Furla’s privacy policy
(hereinafter the “Privacy Policy”), which is available on the Website.
14.2 In accordance with the Privacy Policy, the Customer’s personal data (including data
contained in communications with Furla via email or instant messaging services) shall be
processed by Furla for the period strictly necessary to achieve the objectives for which its
collected, stored for the duration of the contractual relationship, and at the end of the
relationship, for the period of time allowed by applicable laws.
15. COMMUNICATIONS
15.1 For any need or requirement, Customer may contact Furla customer service (“Customer
Service”) through the “livechat” available on the Website, Monday to Saturday, from 9am to
6pm (Australian Central Standard Time – ACST). The Company may be contacted at any time
by email, by completing the relevant form available here or by writing to
customercare@furla.com. The after-sales service will be provided to the Customer in English.
15.2 The FAQ section of the Website can be consulted for immediate responses to frequently
asked questions on Website shopping experience
15.3 Furla makes commercially reasonable efforts to respond as soon as possible to
Customer requests, using the Customer’s chosen contact channel or other means of contact
specified by Customer in the Order.
16. AMENDMENTS AND UPDATES
16.1 Furla reserves the right to periodically review and amend these General Terms.
16.2 Each Purchase Agreement is governed by the General Terms in force at the time of its
execution. Any changes or updates to the General Terms shall be duly published on the
Website.
17. MISCELLANEOUS
17.1 These General Terms, including any Purchase Agreement and the Privacy Policy, and any
documents referenced in the foregoing constitute the sole and entire agreement between the
Customer and Furla regarding the purchase of Products and supersede all prior and
contemporaneous understandings, agreements, representations and warranties, both written
and oral.
17.2 Failure to exercise or a delay in exercising any right provided for in the Purchase
Agreement and/or these General Terms shall not constitute a waiver of that right.
17.3 If any provision of these General Terms is deemed to be invalid, ineffective or
unenforceable for any reason, the said provision shall be considered as separate from these
General Terms and the remaining provisions set out herein shall be fully valid and effective
and shall not be affected by the invalid, ineffective or unenforceable provision.
17.4 Each Purchase Agreement is binding on both Parties and their respective successors and
assigns. Furla may assign any Purchase Agreement upon written notice to the Customer.
18. APPLICABLE LAW AND JURISDICTION
18.1 These General Terms as well as each Purchase Agreement shall be governed by and
interpreted in accordance the laws of Victoria, Australia without reference to conflict of laws
rules.
18.2 Any disputes related to these General Terms and/or any Purchase Agreement shall be
subject the laws of Victoria, Australia.
General Terms updated on April 27 2026.