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Welcome to Furla Customer Care Service.

Contact us for any questions by calling T: +44 20 3642 4849 or via livechat . We are available Mon-Sun from 9 a.m. to 6 p.m. CET.

You can also contact us by email filling in the form below.

We always respond within 24 hours, but during busy periods, such as public holidays, sales, or special campaigns, it may take longer to process each request.

For instant answers to frequent enquiries about the Furla Online Boutique and your online shopping experience, please browse our Frequently Asked Questions.

HOW CAN WE HELP YOU?

Online shop In-store shop

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*Last Name

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ORDER NUMBER (IF AVAILABLE)

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Thank you for contacting us. We will get back to your request within 1 working days.

Please fill all the fields to submit your request.

How to receive product at store

Please visit the store within 3 weeks, after 3 days when you received the shipping confirmation mail.
We will send the shipping confirmation mail when the product shipped. (Please not that we can’t inform you the product arrives at the stores.)
Please not that the delivery would be late depends on the weather.
Please bring the followings when you visit the store.
“Order ID” which be in shipping confirmation mail / My Account
License / Insurance card / Passport
Only the customer purchased can receive the products at the store. Other person can’t receive.
Please sign to the designated documents when you receive.
If you won’t come to receive the product more than 3 weeks, we will cancel the order. we won’t tell you the cancelation.
You can’t specify a delivery date.

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