GENERAL TERMS AND CONDITIONS OF SALE

 

  1. Subject Matter 
  1. These general terms and conditions of sale (the “General Terms and Conditions”) apply to all contracts entered into, by the methods described below, between FURLA S.p.A., with registered office at Via Bellaria 3/5, San Lazzaro di Savena (BO), Italy, registered with the Bologna Companies Register under number and tax code 03292800376, VAT number 00610091209 (“Furla” or the “Company”), and the customer, as identified pursuant to the Consumer Code (the “Customer”). Furla and the Customer are hereinafter jointly referred to as the “Parties” and individually as a “Party”. 
  1. The Customer must carefully read and accept these General Terms and Conditions (in accordance with the procedures applicable to the Sales Channels used). By accepting the General Terms and Conditions, the Customer undertakes to comply with them. If the Customer does not accept the General Terms and Conditions, they may not purchase products bearing the “Furla” brand. The Customer will receive a copy of the General Terms and Conditions through the Sales Channel used to purchase the Furla products or when collecting them. 
  1. These General Terms and Conditions do not govern the provision of services or the sale of products by parties other than Furla, even if available on the Website through links, banners or other hyperlinks. 
  1. Information on Furla’s processing of the Customer’s personal data is available in Furla’s privacy policy by clicking here. 
  1. Furla may be contacted at any time at the following email address: customerservice@furla.com.customerservice@furla.com 
  1. In accordance with Regulation (EU) 2022/2065 (the “Digital Services Act”), Furla designates the following email address: servizidigitali@furla.com, as the single point of contact for communications with the authorities of the Member States, the European Commission, the European Board for Digital Services and users concerning the application of that Regulation. Although Furla operates as a direct seller and not as an intermediary platform for third-party content, Furla is committed to ensuring a safe, predictable and reliable online environment. Reports concerning information on the Website that is considered unlawful may be sent to the above point of contact, and Furla undertakes to assess such reports diligently and promptly. In line with its transparency obligations, Furla will publish periodic reports, where applicable, on content moderation activities carried out, in accordance with Article 15 of the Digital Services Act. 
  1. Sales Channels 
  1. These General Terms and Conditions govern the methods by which Furla sells products bearing the “Furla” brand (the “Products”) through the following “Sales Channels”: 
  • e-commerce, available on www.furla.com (the “Website”) www.furla.com; 
  • Shopping from Home: available through Furla-branded stores (the “Stores”) listed in the FAQ section of the Website. 
  • other remote sales channels, other than the Website and Shopping from Home, available through the Stores listed in the FAQ section of the Website. 

Furla reserves the right to amend the list and to expand, limit or suspend at any time the services offered at one or more Stores by updating the aforementioned FAQ section. 

  1. Purchases of Products through the Sales Channels are strictly reserved for consumers who: 
  • have legal capacity and have reached the age of majority in their country of residence; and 
  • purchase the Products for personal use and not for commercial, business or professional purposes. 
  1. Furla will not accept and/or process orders placed through channels other than the Sales Channels or by persons who do not meet the requirements set out in Article 2.2 above. 
  1. Products purchased through any of the domains associated with the Website may be delivered only to addresses located in the country covered by the relevant domain. Orders placed through a particular domain with a delivery address outside the country covered by that domain cannot be accepted or processed by Furla. Access to the Website and the ability to place orders are not subject to restrictions based on the Customer’s nationality, place of residence or place of establishment, except as provided by applicable law. 
  1. Conclusion of the Purchase Contract 
  1. The placement of a purchase order by the Customer (the “Order”) constitutes acceptance of Furla’s public offer through its Sales Channels. Accordingly, receipt of the Order by Furla concludes a binding purchase contract for the Products selected by the Customer, which shall be governed in its entirety by these General Terms and Conditions (the “Contract”). 
  1. Before confirming the Order, the Customer undertakes to review the summary to check that the selected Products and the information provided are correct (for example, the Customer may change the quantity of Products they intend to purchase by adding or removing one or more items from the “basket”), and to confirm that the Order is correct and that they understand that the Order entails an obligation to pay, by selecting the relevant checkbox. 
  1. Once it has received the Order, Furla will send the Customer an email confirming receipt of the Order (no later than 5 days after receipt), including the number and details of the Order placed (the “Order Confirmation”). Furla will subsequently confirm to the Customer that the Order is being shipped (the “Shipping Confirmation”); timing will vary depending on the shipping method selected by the Customer. 
  1. The Customer must retain the Order number stated in the Order Confirmation in order to access customer support and for any other communication with Furla. 
  1. Product Availability 
  1. All information relating to a Product will be available on the relevant Product page or, more generally, on the Sales Channel selected by the Customer. 
  1. Furla reserves the right to limit the number of Products or the number of units of the same Product that may be purchased where it considers this necessary to protect the brand, combat unauthorised resale, manage stock or meet any other legitimate business need. 
  1. Furla constantly monitors and updates the stock availability of Products displayed on the Website or at Stores. However, since several Customers may visit the Website at the same time, more than one Customer may wish to purchase or may purchase the same Product simultaneously. In such cases, a Product may briefly be out of stock or no longer available even though it is shown as available. Furla will promptly notify the Customer using the contact details provided in the Order and will also indicate the estimated restocking time, if applicable. The Customer will receive a full refund of the price paid for the unavailable Product within a reasonable period, and the Order will consequently be cancelled in whole or in part. 
  1. Purchase Procedures for the Various Sales Channels 
  1. Purchases through the Website 

5.1.1 To purchase through the Website, the Customer may create and/or access their account through the reserved area of the Website, or place an Order as a guest without creating an account. When purchasing as a “guest”, the Customer must correctly complete the relevant form on the Website by entering all information required to perform the Contract (first name, surname, billing and delivery addresses, email address and telephone number). 

5.1.2 The information provided by the Customer must be complete, accurate and truthful. The Customer undertakes to keep the information provided up to date at all times, ensuring that it remains complete, accurate and truthful. If information is false, inaccurate, out of date or incomplete, or if Furla has reasonable grounds to doubt the truthfulness of the information provided, Furla may, after notifying the Customer, suspend or block the Customer’s access to the Website using their login credentials, or deny the Customer current and future use of the Website. 

5.1.3 Creating multiple accounts for the same user is prohibited. 

5.1.4 The Customer must keep their Website login credentials secure with the utmost care and must not disclose them to third parties. The Customer is solely responsible for (i) the truthfulness of the information provided through the Website, (ii) safeguarding their login credentials, and (iii) all activities carried out through the Website. Furla shall not be liable, on any grounds or for any reason, for losses or damage suffered by the Customer or third parties as a result of the Customer’s breach of security obligations or of any acts or omissions by the Customer. 

5.1.5 If the Customer wishes to report misuse involving their personal data or any other security breach of which they become aware, or has reason to believe that a third party is improperly using their Website login credentials, they must promptly notify Furla by completing the following abuse form. Furla reserves the right to suspend or terminate the Customer’s access to the Website after notifying the Customer and providing reasons. 

5.1.6 The Customer may change their password at any time by following the instructions provided by the system. 

5.1.7 The description and essential characteristics of the Products—including the price, maximum number of Products and units that may be purchased, taxes, duties and shipping costs, details and composition, fit, colours and colour descriptions (e.g. highlights and shades), measurements and sizes (where applicable), and other information intended to describe the Product—are shown on the Website and/or in the basket within the specifications for each Product, together with one or more digital photographs. Although Furla takes every care to ensure that the photographs displayed on the Website faithfully reproduce the original Products, the Customer is advised that images and colours of Products offered for sale may differ slightly from the actual Products due to the settings of the browser and/or device used to access the Website. In any event, this possibility shall not affect the Customer’s rights under the statutory legal guarantee of conformity referred to in Article 9 below. 

5.1.8 Furla reserves the right to remove any Product from the Website at any time and/or to delete or amend any material or content on the Website. Furla therefore disclaims all liability towards Customers or third parties for the removal of any Product from the Website. 

5.1.9 To place an Order, the Customer selects the desired Products displayed on the Website and adds them to the virtual shopping basket (the “Basket”). Before completing the purchase, the Customer must check that the Basket contents are correct, enter any promotional code in the appropriate section (which, if valid, will be applied immediately to the amount shown in the Basket), and accept the General Terms and Conditions. The Customer will then be asked to select a payment method from those indicated on the Website, enter the billing address, select the desired shipping method and specify the shipping address if it differs from the billing address. 

 

5.2 Purchases through Shopping from Home (available only at Stores listed in the FAQ section of the Website) 

5.2.1 After expressing interest in one or more Products to the Store staff (the “Staff”) through the chosen means of communication (e.g. telephone, email or WhatsApp), and after reading and confirming that they have read Furla’s privacy notice via the link provided by the Staff, the Customer will receive from the Staff information on the essential characteristics of each Product (including its code), together with the price, any shipping costs and the conditions applicable to the sale. 

5.2.2 The Customer then pays for the Products using the “Pay by Link” service (“PBL”), through a link provided by the Staff, or by another payment method available to the Customer. 

5.2.3 A copy of these General Terms and Conditions will be sent to the Customer by email. 

5.3 Purchases through Other Remote Sales Channels (each available only at Stores listed in the FAQ section of the Website) 

5.3.1 Click from Store: If, while visiting a Store, the Customer wishes to purchase a Product that is not available at that Store, the Customer may purchase it through the application available to the Staff. After reading Furla’s privacy notice via the link provided by the Staff and receiving information on the essential characteristics of each Product (including its code), the price, any shipping costs and the conditions applicable to the sale, the Customer will pay for the Products using the “Pay by Link” service (“PBL”), through a link provided by the Staff, or by another payment method available to the Customer. Furla will deliver the Products to the Customer in accordance with the procedures set out in Article 7 below. 

5.3.2 Click & Reserve: While browsing the Website, Customers may select one or more Products and find the nearest participating Store where the Products are available. Using the “click & reserve” procedure, the Customer may book an appointment at the selected Store to view and/or try on the reserved Product. Furla will send the Customer an email confirming the appointment, together with a reminder and a summary of the reserved Product (the “Reservation Confirmation”). The Customer may then visit the Store, present the Reservation Confirmation, try on the Product and decide whether or not to purchase it. The Parties acknowledge that a Product reserved through the “click & reserve” procedure will be held for a maximum of 48 (forty-eight) hours after the reservation is made by the Customer on the Website. After this period, Furla may sell the Product to another Customer. Due to frequent stock changes at Stores, Furla does not guarantee the availability of every Product. In such cases, Article 4.2 shall apply. 

6.     Price and Payment Methods 

6.1 The price of the Products (the “Price”) is expressed in euros and in any applicable local currency, as shown on the Website and/or communicated to the Customer by the Staff. It includes all applicable taxes and duties. Shipping costs, whether borne by Furla or by the Customer (as provided in Article 7 below), will always be specified during the purchase process before the Contract is concluded and may vary depending on the Order value, the selected delivery method and the destination, as further specified in Article 7 below. 

6.2 Furla reserves the right to change the Price at any time and without prior notice. Any change to the Price of a Product shall not affect Contracts already concluded. 

6.3 Depending on the country, the payment methods available to the Customer for the Price and any shipping costs are: 

  • credit card [American Express, Bancontact, Cartes Bancaires, Diners Club, Sofort, Discover, JCB, Maestro, Mastercard, Visa]; 
  • PayPal, Amazon Pay, Apple Pay, Alipay, WeChat Pay, Klarna; 
  • the “Pay by Link” service (“PBL”) provided by a third-party provider. 

6.4 During the payment process, banks may require additional payment authentication (for example, “Verified by Visa”, “Mastercard SecureCode” or “AMEX SafeKey”). Furla shall in no event be liable for payment errors occurring through a third-party payment service due to the Customer’s lack of connectivity, or for any direct and/or indirect damage suffered by the Customer, for any cause or reason, as a result of suspension and/or interruption of the banking institution’s website (including cyberattacks). 

6.5 If, for any reason, the amount due by the Customer cannot be charged, the purchase procedure shall be automatically cancelled and the Order will not be sent to Furla. As the Contract will not have been concluded, Furla will have no obligation to deliver the Products, and the Customer may not claim any compensation and/or damages. 

6.6 Any VAT exemptions and/or reduced rates will apply only if supported by adequate and complete documentation. For example, to benefit from a VAT exemption, diplomatic personnel must provide a copy of a valid identity document and a declaration issued by the local government authority confirming their diplomatic status. For VAT refunds, Customers from outside the EU must provide a copy of a valid identity document establishing their place of residence outside the European Union. For this purpose, the Customer must send Furla the VAT refund request, together with copies of these documents, within 3 (three) months of receiving the Order Confirmation. 

6.7 The purchase receipt will be sent to the Customer by email. At the Customer’s request, Furla will issue an invoice based on the information provided by the Customer. Once issued, the invoice cannot be amended and will be sent to the Customer by email. 

7.    Shipping and Collection 

7.1 Purchased Products will be delivered to the Customer by shipment to the delivery address specified by the Customer in the Order, which must be located in the country covered by the domain used for the purchase. 

7.2 Shipping costs are borne by Furla, except for the countries indicated in the FAQ section of the Website, where they are borne by the Customer. Any promotions or thresholds for free shipping will be indicated on the Website at the time of purchase. 

7.3 Shipping costs and delivery times depend on the shipping method selected by the Customer during checkout (standard or express) and on the destination country. In particular, the Customer may choose between: 

  • standard shipping: delivery within 3–8 business days from the Shipping Confirmation, depending on the destination country; 
  • express shipping (not available in Italy): within 1–2 business days from the Shipping Confirmation; available only for Switzerland (5–8 business days). 

Further information on delivery costs and times is available in the FAQ section of the Website. 

7.4 Furla will not deliver Products to addresses that are: (i) post office boxes; (ii) public or hotel facilities, airports and/or ports; or (iii) individuals and/or legal entities providing shipping services outside the country covered by the domain through which the purchase was made. 

7.5 The delivery times indicated above (and those indicated when the Order is finalised) are estimates only. In all cases, delivery will take place within 30 (thirty) business days of conclusion of the Contract (excluding Saturdays, Sundays and local and national public holidays). 

7.6 After receiving the Shipping Confirmation, the Customer may track the shipment through their personal area on the Website and/or using the tracking number provided in the Shipping Confirmation. 

7.7 Upon delivery of the Products, the Customer (or their representative or another person designated by the Customer) must check: (i) the accuracy of the recipient details on the delivery receipt; and (ii) the integrity of the packaging and seals. 

7.8 Orders consisting of several Products may be split into multiple shipments without any additional charge to the Customer. 

7.9 Where available, environmentally friendly delivery options will be indicated during checkout on the Website before the Customer submits the Order. 

Alternatively to courier delivery, the Customer may collect the Product from a Store located within the Territory and listed in the relevant FAQ section of the Website. During checkout, the Customer may select the nearest Store offering collection where the Product is available. The Customer may personally collect the Product from the selected Store from the collection date indicated by Furla and stated in the Order Confirmation. 

7.10 The Products will remain available for collection for 7 (seven) business days. After that period, Furla reserves the right to treat the purchased Products as abandoned and make them available to Furla again, in which case Furla will refund the Price to the Customer. 

7.11 If the Customer authorises another person to collect the Products, they will be handed over to that person only upon presentation of a copy of the Order Confirmation, the collection authorisation signed by the Customer and a copy of a valid identity document belonging to the authorised person. Staff may refuse to hand over the Products if the collection procedure is not complied with. 

7.12 The terms and conditions for returning and exchanging Products set out in Article 11 below also apply to Products collected in store. 

8. Risk and Ownership 

Ownership of the Products shall transfer to the Customer only upon payment of the Price and any shipping costs due, while the risk of loss of or damage to the Products shall remain with Furla or the carrier until delivery of the Products. 

9.    Warranty 

9.1 Products purchased through the Sales Channels are covered by a statutory legal warranty against defects and non-conformity for a period of 2 years from the date of delivery of the Product (the “Warranty”). 

9.2 Information concerning the statutory legal guarantee of conformity referred to in this Article is also provided to the Customer through the harmonised notice available by clicking here and during checkout.

9.3        9.3 Without prejudice to Article 5.1.7 above, Furla undertakes to deliver Products to the Customer that conform to the Contract. If the Products are defective and/or do not conform to the promised quality, the Customer must notify Furla of the defect or lack of conformity within the Warranty period by emailing customercare@furla.com and entering “Notice of Defects” in the subject line. No notice is required if Furla has acknowledged the defect in writing or has not concealed it.customercare@furla.com 

9.3 Unless proven otherwise, defects that become apparent within 24 months of delivery of the Product are presumed to have existed on that date, unless this presumption is incompatible with the nature of the goods or the defect. 

9.4 If Furla determines that the Product is defective or non-conforming, the Customer is entitled to have the Product repaired or replaced, unless these remedies are objectively impossible or excessively burdensome (taking into account the value of the Product and the extent of the defect). Furla will repair or replace the defective Product within a reasonable period. 

9.5 If repair and/or replacement of the Product is impossible or excessively burdensome, the Customer may request a reasonable reduction in the Price or terminate the Contract. 

9.6 Furla will bear the costs of returning defective and/or non-conforming Products for repair or replacement under this Article, as well as the cost of delivering the repaired or replaced Product to the Customer. 

9.7 Without prejudice to this Article, Furla-branded watches may benefit from an additional commercial warranty offered by the manufacturer and licensee. The terms, duration and procedures for activating this commercial warranty are available here. 

10.     Force Majeure 

10.1 The Parties shall not be liable for any failure or delay in performing any obligations under the Contract and/or these General Terms and Conditions caused by events beyond their reasonable control, including, without limitation, strikes, lockouts or other industrial action, civil unrest, invasions, terrorist attacks (including the threat of attack), wars (whether declared or not) or threats of war, fires, explosions, storms, floods, earthquakes, subsidence, epidemics, pandemics or other natural disasters, inability to use railways, shipping, air transport, motor transport or other public or private means of transport, inability to use public or private telecommunications networks, and acts, decrees, rules, regulations or restrictions imposed by governments and/or public authorities (“Force Majeure”). 

10.2 In the event of Force Majeure, Furla’s performance of the services may be suspended for the entire duration of the Force Majeure event. Furla undertakes to inform the Customer of the occurrence of a Force Majeure event without undue delay and, in any event, within 14 (fourteen) days of its occurrence. This provision shall not affect the Customer’s right of withdrawal as governed by Article 11 below. 

11.     Right of Withdrawal 

11.1 The Customer may withdraw from the Contract, without penalty and without giving any reason, within 14 (fourteen) calendar days from the day on which they receive the Product. Returns will not be accepted after this period. 

  1. The right of withdrawal may be exercised only in respect of the Product as a whole and not individual parts thereof (e.g. buckles, laces, etc.). 
  1. 11.2 The Customer may withdraw from the Contract at any time by using the “Withdraw from the Contract” function available in their personal area of the Website or, for unregistered Customers, in the Order Confirmation. Withdrawal shall be deemed validly exercised upon completion of the guided procedure and receipt of the relevant confirmation from Furla. 
  1. 11.3 The Customer may also exercise the right of withdrawal using the other methods provided for by law. In such cases, Furla will send confirmation of withdrawal to the contact details provided by the Customer within 24 hours of its exercise. 
  1. 11.4 The right of withdrawal may be exercised exclusively by the Customer and never by the recipient of a gift Product. 
  1. 11.5 When exercising the right of withdrawal, the Customer may choose the return method best suited to their needs from among the following: 
  • collection by a carrier selected by Furla, at Furla’s expense, except in the countries indicated in the FAQ section of the Website; 
  • shipment by a courier or other carrier selected by the Customer, at the Customer’s expense; or 
  • collection at one of the Stores located in the country covered by the domain used for the purchase and offering this service. 
  1. 11.6 The Product must be returned without undue delay and, in any event, within 14 (fourteen) days from the date on which the Customer exercised the right of withdrawal. Products must be returned with their original labels (including tags, plates and labels) and must not have been used, washed or damaged. 
  1. 11.7 The Customer remains responsible for shipping the Products, regardless of the return method chosen, until Furla receives the Product. 
  1. 11.8 After the Product has been returned and Furla, or parties appointed by it, has checked its eligibility for return, Furla will email the Customer confirming acceptance of the return (the “Return Confirmation”). 

11.10 Following the Return Confirmation, Furla will refund all payments received from the Customer, including any shipping costs, without undue delay and in any event within 14 (fourteen) days from the day on which the Company was informed of the Customer’s decision to withdraw from the Contract. The full Price and any shipping costs will be refunded using the same payment method used for the purchase. Processing times may vary depending on the payment method and banking network used. 

11.11 The right of withdrawal also applies to Products purchased during sales or other promotional periods. However, the right of withdrawal is excluded for made-to-measure or personalised Products, including Products personalised after purchase. 

  1.  Intellectual Property 
  1. 12.1 Furla guarantees the authenticity and high quality of all Products offered for sale through the Sales Channels. All intellectual property rights (including, without limitation, the “Furla” word and figurative trademarks) in or relating to the Products, accessories and packaging are and shall remain the exclusive property of Furla and/or companies within the Furla group. 
  1. 12.2 The Customer shall not acquire any rights to Furla’s intellectual property by virtue of or as a result of the Contract and/or these General Terms and Conditions. Any total or partial reproduction, modification, alteration or other use of Furla’s intellectual property without Furla’s prior written consent is strictly prohibited. 
  1. 12.3 The Customer agrees not to reproduce, distribute, modify, display, publish, license, create derivative works from, offer for sale or otherwise use any content or information (“Content”) published on the Website. 
  1. 12.4 The Customer also agrees not to: circumvent, remove, alter, deactivate, impair or block protections contained on the Website; use robots, spiders, scrapers or other automated tools to access or manipulate Content without authorisation; or use any data-mining, data-collection or data-extraction method. The Customer agrees not to upload, post, email or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of the Website. Furla reserves the right to restrict or terminate the Customer’s use of the Website in the event of a breach of these General Terms and Conditions or if the Website is used unlawfully or for unlawful purposes. 
  1. 12.5 Under applicable copyright law, in particular Directive (EU) 2019/790, Furla expressly reserves the right to object to the use of any content on the Website and other Sales Channels (including, without limitation, text, photographs, images, product descriptions and other protected materials) for text and data mining (“Text and Data Mining”). Accordingly, reproducing or extracting such content for these purposes is strictly prohibited without Furla’s express written authorisation. This reservation is also expressed through machine-readable metadata contained in the Website’s source code. 

 

  1. Personal Data Protection 
  1. 13.1 The Customer’s personal data collected by Furla during the conclusion or performance of the Contract will be processed exclusively in accordance with Furla’s privacy notice (the “Privacy Notice”), available on the Website and/or provided by the Staff at Stores at the Customer’s request. 
  1. 13.2 In accordance with the Privacy Notice, the Customer’s personal data (including data contained in communications with the Company by email or WhatsApp) will be processed by Furla for the period strictly necessary to achieve the purposes for which it was collected, retained for the duration of the contractual relationship and, after that relationship ends, for the period permitted under applicable local limitation periods. 
  1.  Communications 
  1. 14.1 For any needs or enquiries, the Customer may contact Furla’s customer service (“Customer Service”) through the live chat available on the Website, Monday to Saturday, from 9:00 a.m. to 6:00 p.m. Central European Time (CET). Furla may be contacted at any time by email by completing the form available here or by writing to customercare@furla.com. The FAQ section of the Website may be consulted for immediate answers to frequently asked questions about Furla’s Sales Channels and the online shopping experience.  
  1. 14.2 Furla undertakes to respond to the Customer’s requests as soon as possible, using the contact channel chosen by the Customer or another contact method specified by the Customer in the Order. Communications from the Customer sent to other addresses, including, by way of example only, those used for Shopping from Home, shall be deemed not to have been properly received and will not be considered. 
  1. Amendments and Updates 
  1. 15.1 Furla reserves the right to review and amend these General Terms and Conditions periodically to reflect changes in market conditions affecting its business, technological changes, changes in payment methods, changes in relevant regulations and legal requirements, and changes in the capabilities of its systems. 
  1. 15.2 Each Contract shall be governed by the General Terms and Conditions in force at the time the Contract is entered into. Any amendments or updates will be duly published on the Website and/or communicated to the Customer and will take effect immediately from the date of publication and/or communication. 
  1. 15.3 Any amendments or updates shall not affect Contracts already in force between the Parties before the amendment. 
  1. Miscellaneous 
  1. 16.1 Failure or delay in exercising any right under the Contract and/or these General Terms and Conditions shall not constitute a waiver of that right. 
  1. 16.2 If any provision of these General Terms and Conditions is held for any reason to be invalid, ineffective or unenforceable, that provision shall be deemed severable from these General Terms and Conditions, and the remaining provisions shall remain fully valid and effective and shall not be affected by the invalid, ineffective or unenforceable provision. 
  1. 16.3 The Contract is binding on both Parties and their respective successors and assigns. Either Party may transfer or assign the Contract by giving the other Party at least 30 days’ prior written notice. 
  1. 16.4 The Parties acknowledge that, in entering into a contract, neither has relied on any statement, undertaking or promise made by the other Party or implied by anything said or written during negotiations between them before that contract, except as expressly provided in these General Terms and Conditions. 
  1. Governing Law and Jurisdiction 
  1. 17.1 These General Terms and Conditions and any purchase made through the Website shall be governed by and construed in accordance with the laws of the country to which the domain used by the Customer to make the purchase relates. For example, purchases made through the domain relating to Italy shall be governed by Italian law, those made through the domain relating to France by French law, and so on. The application of mandatory consumer-protection provisions that may apply in the Customer’s country of habitual residence shall in all cases remain unaffected. 
  1. 17.2 Any dispute arising out of or in connection with the interpretation, performance or validity of these General Terms and Conditions and/or the sales Contract shall fall within the exclusive jurisdiction of the courts of the country to which the domain through which the Customer made the purchase relates. 
  1. 17.3 Customers residing in a Member State of the European Union may use the platform established by the European Commission for the resolution of disputes arising from distance sales contracts (the “ODR Platform”). The Customer and Furla may resolve disputes relating to purchases made under these General Terms and Conditions through the ODR Platform with the assistance of an impartial body. The ODR Platform is available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.show.https://ec.europa.eu/consumers/odr/main/?event=main.home.show 

General Terms and Conditions updated on 30 September 2026