CAN WE HELP YOU?

ONLINE SHOPPING

PAYMENTS

SHIPPING & DELIVERY

RETURNS

PRODUCT CARE

COVID-19 FAQ

ONLINE SHOPPING

HOW CAN I CREATE AN ACCOUNT?

CAN I CHANGE MY PERSONAL INFORMATION AND/OR MY ADDRESSES?

HOW DO I MAKE PURCHASES?

HOW DO I FIND THE PERFECT SIZE?

CAN I BE INFORMED IF A PRODUCT IS BACK IN STOCK?

IS YOUR CUSTOMER SERVICE AVAILABLE?

CAN I SUBSCRIBE TO YOUR NEWSLETTER?

WHAT'S FURLA INACCURACY DISCLAIMER?

COVID-19 FAQ

WILL COVID-19 INTERFERE WITH MY ORDER?

WILL COVID-19 AFFECT THE DELIVERY OF MY ORDER?

WHICH STORES ARE OPEN?

PAYMENT

HOW CAN I ACTIVATE A PROMOTIONAL CODE?

WHAT PAYMENT METHODS DO YOU ACCEPT?

DOES FURLA ENSURE PAYMENT SECURITY?

HOW IS TAX CALCULATED?

HAS MY ORDER BEEN PLACED CORRECTLY?

WHEN WILL MY PAYMENT BE CHARGED?

WHY DO I SEE AN AUTHORIZED TRANSACTION BUT THE ORDER HAS NOT BEEN CONFIRMED YET?

IS IT POSSIBLE TO CHANGE OR CANCEL AN ORDER?

CAN I INSERT MY VAT REGISTRATION NUMBER?

SHIPPING & DELIVERY

WHEN WILL MY ORDER SHIP?

CAN I TRACK MY ORDER?

WHERE DOES FURLA DELIVER?

WHAT ARE FURLA'S TIMINGS AND SHIPPING COSTS?

RETURNS

DOES FURLA OFFER FREE RETURNS?

HOW DO I RETURN MY ORDER?

WHEN WILL I RECEIVE MY MONEY BACK AFTER I MAKE A RETURN?

IS IT POSSIBLE TO EXCHANGE ITEMS?

CAN I RETURN OR EXCHANGE A GIFTED PRODUCT?

CAN I RETURN OR EXCHANGE A SALE ITEM?

CAN I RETURN AN ONLINE ORDER TO A FURLA STORE?

PRODUCT CARE

I HAVE RECEIVED A FAULTY ITEM, WHAT CAN I DO?

DO YOU OFFER AFTER SALES ASSISTANCE FOR WATCHES?

HOW CAN I CLEAN FURLA PRODUCTS?

All Furla products are hand-made and request the highest level of craftsmanship. Every product is labelled with optimal care instructions. Please read and follow the care instructions carefully. Alternatively, you can always contact our customer service if in doubt.


LEATHER	SUEDE
Our products have been expertly manufactured using carefully selected quality leathers processed using natural methods: any apparent imperfections are actually unique natural features. In order to safeguard its original quality, please do not expose it to heat and/or humidity sources. If it gets wet, dry it immediately with a dry soft, neutral cloth and let it dry in a well-ventilated place. The leather can be stained by exposure to water, oils or cosmetics. Use a cleaning milk/a neutral cream and a lightly moistened cloth to clean the product.	In order to preserve the quality of this item, do not expose it to direct light, wetting and dust for a long time. If it is exposed to rain, blot dry immediately with a bristle brush and let it dry in ventilated area and not to the direct action of heat. Oils and cosmetics can stain leather. When not being used, don’t leave the item in contact with other leathers, but keep it in its pouch. To clean, use a brush with soft bristles or rubber for suede.

COWHIDE	CANVAS
Note that colour shades and unevenness are not imperfections but a precious aspect that indicates the uniqueness of the product. In order to preserve the quality of this item, don’t use cream and solvents but a soft and dry cloth for cleaning. If exposed to rain, blot dry immediately with absorbent paper and let dry in ventilated area. Keep the item in a dry place and away from heat sources. Don’t leave or store the product in contact with other leathers, but keep it in its pouch.	Use a light damp cloth for cleaning. In order to preserve the item do not use solvents and contact with leathers or other fabrics.

SILK	WOOL
These sophisticated and delicate creations require special treatments and care, so that their characteristics can last over time.Wash on delicate cycle.	Wool is a fabric that needs to be treated with care. The alkaline solutions in detergents can affect the dye in wool and also weaken the fibres so use a gentle detergent to hand wash or dry clean.

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