Frequently Asked Questions
All questions
Shipping_
If you have received the shipping confirmation email with the tracking code you can track your parcel and check the expected delivery date. In addition, all order status and delivery information is visible from your personal account in the ‘Orders’ section. If you are not a registered client, please click here to track the status of your order. For more information, please see our regular shipping timings.
You can place your order online on furla.com and get your order delivered at your preferred location, or buy online and get your item delivered to one of our eligible stores (Stores).
Yes, it is possible to change the delivery address, but only if the package is still in transit. In this case, you will need to contact the courier directly and request the change.
Average delivery times for an order (after receiving the shipment confirmation email) depend on the delivery method chosen.
Orders may experience delays in shipping and delivery during the Black Friday period and on the following holidays: January 1, January 6, Easter and Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, December 25, December 26.
Personalized items: please allow up to 7 working days for personalization and shipping from the date of purchase.
While orders placed prior to 12PM will be processed the same day, please note that for those placed after 12PM further 24 hours must be added to the average delivery time starting from the receipt of the shipment confirmation email.
Please refer to the table below for the estimated delivery times of your order, divided into standard and express shipping:
|
Standard |
3-4 working days 5-8 working days |
Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Great Britain, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden, Switzerland (3-4 working days). Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Spain (5-8 working days). |
|
Express |
1-2 working days |
All except for Italy (not available) |
We offer free shipping to most countries, except for a few destinations. Please refer to the table below to view all costs:
|
Nation |
Standard |
Express |
|
Austria |
€ 12 on orders < € 230 |
€ 35.00 |
|
Belgium |
Free |
€ 35.00 |
|
Bulgaria |
Free |
€ 60.00 |
|
Croatia |
Free |
kn 330.00 |
|
Czech Republic |
Free |
kč 1560.00 |
|
Denmark |
Free |
kr 445.00 |
|
Estonia |
Free |
€ 60.00 |
|
Finland |
Free |
€ 45.00 |
|
France |
€ 12 on orders < € 230 |
€ 35.00 |
|
Germany |
€ 5 on orders < € 230 |
€ 35.00 |
|
Great Britain |
£ 10 on orders < £ 230 |
£ 40.00 |
|
Greece |
Free |
€ 60.00 |
|
Hungary |
ft 10919.00 Free with login |
ft 17500.00 |
|
Ireland |
Free |
€ 45.00 |
|
Italy |
€ 5 on orders < € 190 |
Not available |
|
Latvia |
Free |
€ 60.00 |
|
Lithuania |
Free |
€ 60.00 |
|
Luxembourg |
Free |
€ 45.00 |
|
Netherlands |
Free |
€ 45.00 |
|
Poland |
Free |
zł 260.00 |
|
Portugal |
€ 18 on orders < € 230 |
€ 35.00 |
|
Romania |
L 146.00 Free with login |
L 280.00 |
|
Slovakia |
Free |
€ 60.00 |
|
Slovenia |
Free |
€ 45.00 |
|
Spain |
€ 12 on orders < € 230 |
€ 35.00 |
|
Sweden |
Free |
kr 470.00 |
|
Switzerland |
CHF 15 on orders < CHF 270 |
CHF 40 |
The list above includes countries in which Furla provides a delivery service. All other countries, including the following, are excluded:
- Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, La Gomera, La Palma and El Hierro)
- Isle of Man
- Jersey
- Guernsey
- French Territories Overseas (Guadeloupe, Martinique and Réunion)
- Balearic Islands (Ibiza, Formentera, Mallorca and Menorca)
- Ceuta
- Melilla
- Saint Marin
- Gibraltar
To guarantee you an accurate and fast delivery, some items may be sent in different parcels. This does not create any additional costs for you. We will always inform you in advance when we are planning to ship out your items in different parcels. For each package shipped, we will send a shipping confirmation email and a tracking link.
Shipping times of personalised products are the same as those of non-personalised ones. However, please note that from time of purchase, it may take up to 7 days to complete personalisation.
Returns
The Furla Online Shop aims to provide the highest level of customer satisfaction and the best quality products. If for any reason our products do not meet your expectations, we offer our customers free returns within 14 days of purchase for full price items. Personalised products cannot be returned.
To make a return, you can choose between two options:
1. Products purchased online (including in-store pickup)
- You can visit one of our stores and ask a sales associate for assistance. This service is only available if the country of the store matches the shipping country of the order.
- You can make the return online by clicking here and entering your order number and the e-mail address used for the purchase. Select the items to return and the reason for the return: you will receive the shipping instructions via e-mail.
Return shipping costs are free only if you use our UPS courier. If you choose another courier, the costs will be at your expense.
2. Products purchased in store -The return can only be made in store.
- You will receive a store credit to be used for a future purchase in store only.
The online return must be made within 14 days from delivery. Products must be intact, unused and shipped in their original packaging (or equivalent). Personalized products cannot be returned. The return request can only be made by the customer who placed the order, not by the recipient of a gift. The same 14-day limit applies to items purchased on sale or promotion.
Yes, you can at the following link. You will be asked to insert the order number and the email address used for the purchase. Then, you will have to click ‘Return item(s)’ and specify the item(s) you would like to return and the reason for the return.
Once the Furla Online Shop has received the returned goods and checked that all the requirements have been met, a confirmation that the return has been accepted will be sent to you by email. Refunds may only be issued via the original payment used. When credit or debit cards are used, the refund time frame depends on the bank, but is approximately 7 working days.
Unfortunately Furla doesn't allow exchanges. However, it is possible to return the product received and place a new order for the product desired.
The right to return the product may be exercised exclusively by the customer within 14 days. Under no circumstances can it be returned by the recipient of a gift.
Purchases made during sales, clearance or other promotional periods must be returned within 14 days of date of receipt.
Considering the nature of personalised items, once an order has been placed, it cannot be cancelled and the item cannot be returned or exchanged. This in no way changes the customer’s rights in accordance with law. The amount will be charged at the time of the order, shortly after, and always prior to shipping. For any other questions, contact the Customer Services team, who will be happy to help.
Product Care
Yes, Furla offers a two-year warranty on its products. Each item comes with optimal care instructions and, if you have any questions, you can contact Customer Service.
The warranty covers defects in materials and workmanship. For more information, please refer to the Terms and Conditions available on Furla’s website.
If the purchase was made through a reseller, any quality issues must be raised by contacting the reseller directly.
Our quality team carefully checks all our products before dispatchment. However, in case you have received a faulty item please get in touch with our Customer Service, who will be happy to assist you.
If the purchase was made through a reseller, any quality issues must be raised by contacting the reseller directly.
Furla offers a two-year warranty and repair service on its products. To download the warranty and instruction manual for your Timex watch, please click here.
If in doubt, you can always contact our Customer Service.
All Furla products require the highest level of savoir-faire. Each product bears a label with care instructions. Please read them and follow them carefully. If in doubt, please contact our customer service if in doubt.
LEATHER
Our products have been expertly manufactured using carefully selected quality leathers processed using natural methods: any apparent imperfections are actually unique natural features. In order to safeguard its original quality, please do not expose it to heat and/or humidity sources. If it gets wet, dry it immediately with a dry soft, neutral cloth and let it dry in a well-ventilated place. The leather can be stained by exposure to water, oils or cosmetics. Use a cleaning milk/a neutral cream and a lightly moistened cloth to clean the product.
SUEDE
In order to preserve the quality of this item, do not expose it to direct light, wetting and dust for a long time. If it is exposed to rain, blot dry immediately with a bristle brush and let it dry in ventilated area and not to the direct action of heat. Oils and cosmetics can stain leather. When not being used, don’t leave the item in contact with other leathers, but keep it in its pouch. To clean, use a brush with soft bristles or rubber for suede.
COWHIDE
Note that colour shades and unevenness are not imperfections but a precious aspect that indicates the uniqueness of the product. In order to preserve the quality of this item, don’t use cream and solvents but a soft and dry cloth for cleaning. If exposed to rain, blot dry immediately with absorbent paper and let dry in ventilated area. Keep the item in a dry place and away from heat sources. Don’t leave or store the product in contact with other leathers, but keep it in its pouch.
CANVAS
Use a light damp cloth for cleaning. In order to preserve the item do not use solvents and contact with leathers or other fabrics.
SILK
These sophisticated and delicate creations require special treatments and care, so that their characteristics can last over time.Wash on delicate cycle.
WOOL
Wool is a fabric that needs to be treated with care. The alkaline solutions in detergents can affect the dye in wool and also weaken the fibres so use a gentle detergent to hand wash or dry clean.
Online Purchase
From your account, you will be able to check the status of your orders and deliveries, request a return, create your personal wish list and even share it with your friends. To create an account, go to furla.com, hover over the account icon on top of the page and click on ‘Register’. (Furla My Account).
Your account details can be updated by logging in to your personal area. To do so, log in to your account and click on ‘Personal data’ to change your personal information or click on ‘Addresses’ if you want to change your address or add new ones. If you want to cancel your account or delete your information, please send a request by email to privacy@furla.com.
You can place your order online on furla.com and have your order delivered to your prefer location. If you need any assistance to complete your purchase, please contact our customer service. They can assist you with placing an order and send you a link to complete the online payment. Alternatively, you can book an online appointment and make your purchase at the store or online while being assisted by one of our store experts. Book an appointment by clicking here. Our Furla omnichannel experience also allows you to buy online and pick up your product in one of our stores or reserve online and try/see and touch the product in store.
Furla Customer Service is available, operating Mon-Sat from 9 a.m. to 6 p.m. CEST and can be contacted here.
Sign up to our newsletter by including your email and accepting our Privacy Policy on the dedicated section at the bottom of our website, and stay up to date with the latest collections, events, private sales and exclusive offers. To unsubscribe from our newsletter, simply click on unsubscribe at the bottom of any of our newsletter emails.
Of course! If a product is temporarily out of stock, you can click on the “Notify me when available” button on the product page: you will receive an email notification as soon as it becomes available again.
You can also subscribe to our newsletter to stay updated on restocks and new arrivals. Please note that if a product is not visible online, it means it is currently out of stock.
You can personalise a selection of Furla items, which are helpfully marked with a specific personalisation icon, by adding a maximum of three initials in the Furla font (from the Latin alphabet) and choosing a colour from the selection available on the product page. The position of personalisation varies for each product and a preview of the relevant area will be shown before you can complete the purchase. Our items can only be personalised on one area as shown in the simulation. Our items are personalised using a UV LED ink printer.
Refer to our sizeguide below and find the size that best suits you.
SHOES
|
IT |
UK |
US |
JAPAN |
KOREA |
RUSSIA |
CM |
|---|---|---|---|---|---|---|
|
35 |
2.5 |
5 |
22 |
220 |
34 |
23.3 |
|
35.5 |
3 |
5 1/4 |
22.5 |
225 |
34.5 |
23.6 |
|
36 |
3 |
5 1/2 |
23 |
230 |
35 |
24 |
|
36.5 |
3.5 |
6 |
23.5 |
235 |
35.5 |
24.3 |
|
37 |
4 |
6 1/2 |
24 |
240 |
36 |
24.6 |
|
37.5 |
4.5 |
7 |
24.5 |
245 |
36.5 |
24.93 |
|
38 |
5 |
7 1/4 |
25 |
250 |
37 |
25.26 |
|
38.5 |
5 |
7 3/4 |
25.5 |
255 |
37.5 |
25.6 |
|
39 |
5.5 |
8 1/4 |
26 |
260 |
38 |
26 |
|
39.5 |
6 |
8 1/2 |
26.5 |
265 |
38.5 |
26.3 |
|
40 |
6.5 |
9 |
27 |
270 |
39 |
26.6 |
|
40.5 |
6.5-7 |
9 1/4 |
27.5 |
275 |
39.5 |
26.93 |
|
41 |
7 |
9 3/4 |
28 |
280 |
40 |
27.26 |
RINGS
|
SIZE |
INTERNAL CIRCUMFERENCE (MM) |
|---|---|
|
S |
52 |
|
M |
55 |
|
L |
58 |
WOMENS' BELTS (FIXED & REVERSIBLE)
| EU | CM | INCH |
| 70 |
78 - 83 |
30.7 - 32.6 |
|
75 |
83 88 |
32.6 - 34.6 |
|
80 |
88 - 92 |
34.6 - 36.2 |
|
85 |
93 - 98 |
36.6 - 38.5 |
|
90 |
99 - 103 |
38.9 - 40.5 |
|
95 |
103 - 108 |
40.5 - 42.5 |
|
100 |
108 - 112 |
42.5 - 44.1 |
WOMENS' BELTS (ADJUSTABLE)
|
SIZE |
LENGTH (CM) |
|---|---|
|
90 |
100 |
|
100 |
120 |
The personalization process has been tested for a successful result. The material will not be affected during or after personalisation thanks to the high-quality UV LED ink-jet printer used. We guarantee the precision and durability of this technique which is always tested on new materials and surfaces.
Furla is taking all actions to make Furla.com accessible for everybody and ensure ADA compliance.
Payment
If your order has been successfully placed, you will receive an 'Order reception email'. Please remember that your order is only confirmed once the 'Order confirmation email' has been sent.
Unfortunately, once we have sent you the order confirmation email this cannot be modified or cancelled. However, please contact us here and we will advise accordingly. We offer our customers a 14-day free return policy from the date of delivery. The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.
If you have a promotional code, you can activate it by adding it to the "enter coupon code" section inside your Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.
Payment can be made by credit card, Paypal, Amazon Pay, Apple Pay, Alipay, WeChat Pay and Klarna in selected countries. If a credit card is chosen as the payment method, the amount is charged when the order is shipped. If, for any reason, it is impossible to debit the amount due, the sales transaction is automatically cancelled and the sale is automatically terminated.
The credit cards currently accepted are: American Express, Bancontact (BE), Carte Bancaire (FR), Diners Club, Sofortüberweisung (AT, BE, CH, DE), Discover, iDEAL (NL), JCB, Maestro, MasterCard, Visa.
Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
We suggest you to use the correct billing address details that exactly match the information on your credit card statement.
To prevent internet fraud, payment of orders placed through www.furla.com is managed online by the bank in question through its secure servers. The bank in question is responsible for the conservation and automatic processing in a secure environment of the information concerning each order, including financial information. All financial information, such as credit card number, expiration date, etc. is directly managed by the bank in question, which guarantees the security of online transactions. Furla has no knowledge of the credit card details and is therefore unable to save or store them in any way.
If the payment is made using credit card or ApplePay, the amount is charged when the order is shipped. If the payment is made using Amazon Pay, WeChat Pay, Alipay, Ideal, Paypal, the amount is charged when the order is placed.
No, unfortunately you are not allowed to insert your VAT number. Orders are supposed to be placed by private clients.
You can download a copy of your invoice for your online order using one of the following options:
1. Visit https://www.furla.com/findorder, enter your email and order number, and download your invoice.
2. Log in to My account on the Furla website. You will find your invoice in the Orders section.
Please note: The tax invoice will be available once your order has been shipped.
Can't find what you're looking for? Contact us.