Information Provided Under Japan’s Act on Specified Commercial Transactions

 

Name of Distributor:  Furla Japan Co., Ltd.  

Address:   Jingumae Tower Building 10F, 1-5-8, Jingumae, Shibuya-ku,Tokyo 150-0001  

TEL:   +81(3)6464-4522 (Main)  

Person in Charge:   CEO Dieter Haberl   

Contact:   Please contact us clicking on Contact Us on the web site.  

Retail Price:   The “prices” on this site display the retail price of the products to the customer.
* The item price is displayed as being tax-inclusive.
* The price described in the above does not include delivery charges.   

Delivery Charges:   Yamato Transport deliver throughout the country for 756 yen. We ship for free when your order is above 32,400 yen.
* The products can only be shipped to addresses within Japan.   

Delivery Period:   Most products arrive in 3-5 business days.
(Except some isolated islands, national holidays, year-end and new year season)
  
Payment Method:   You can pay by Credit Card and Cash on Delivery.

・Credit Card (Visa, MasterCard, American Express, JCB)
* You can use credit card issued in Japan only

・Cash on Delivery 
With this payment method, you can pay for your order when you receive the products. You can pay by cash upon delivery.
The handling fees are as follows, in relation to the total order amount (product prices + delivery + tax).

Order Amount - Handling Fee
Up to 10,000 yen - 324 yen
Up to 30,000 yen - 432 yen
Up to 100,000 yen - 648 yen
Up to 300,000 yen - 1,080 yen

* 300,000 yen is the maximum amount that can be paid at once via cash on delivery.
* Payment by cash on delivery is not accepted for those living in certain regions, such as some small islands.
* Cash, credit cards, debit cards and IC can be used to pay for cash on delivery.
* Please note that after completing your order it is not possible to change the card you wish to use.
  
Payment Period:  Credit card will be billed once the order is shipped.

  
Returns:  The return of products purchased from the Furla official online store is possible if the conditions shown below are met. However, it is not possible to return products that have had the attached tags removed, items that were on sale, or items that have been used.
  
• The return must be made within 14 days of the arrival of the products.
• The products must not have been used.
• The white card attached to the products with string must not have been removed.
• The request to make the return must be coming from the customer who placed the order.
  
In regard to purchases by Store Pick Up, you can’t return the product at the store. If you want, please receive it and ask to Customer Service within 14 days from you received.
Furthermore, please be aware that we are unable to handle the return of products purchased from anywhere other than a store that officially handles Furla products.