*Last Update 2023/12/13

Product Shipping and Customer Service Closure During the Year-End and New Year Holidays】

[Year-End and New Year Shipping Suspension Period]

December 30, 2023 (Sat) ~ January 3, 2024 (Wed)

Orders placed during the above period will be shipped from January 4th (Thu).

Please note that it may take longer than usual to ship after the holidays due to high volume.

[Customer Service Year-End and New Year Closure Period ]

December 29, 2023 (Fri) ~ January 3, 2024 (Wed)

Inquiries received during the above period will be answered from January 4 (Thu).

Please note that it may take longer than usual to respond to inquiries after the holidays due to high volume.

We appreciate your understanding and apologize for any inconvenience this may cause.

【 SPECIAL CAMPAIGN 3】**This promotion ended on December 17 2023

For a limited time, receive a Furla Anilin Cream (leather care cream) for purchase bag.

  • Campaign period is 11/22-12/17, it may finish early depends on the quantity.

  • One Leather Care Cream per order.

  • Creams are not returnable.

  • If returning products, please return cream as well.

  • Sale items are excluded.

【 SPECIAL CAMPAIGN 2】

  • For a limited time, receive a special stainless soup jar with any purchase over 60,000.

  • Campaign period is 11/16~12/31, once the stock is out we will end the promotion. * One soup jar per order.

  • Flasks are not returnable.

  • If returning products, please return flask as well.

【warning】fraud site

We found fraud suspecting site. Our Official online site is below URL only. https://www.furla.com/jp/ja/ Please kindly check URL before purchase to prevent any fraud cases.

【Shipment Suspension due to yearly Warehouse Stock Check】

Shipment will be suspended and there will be delays during the following period due to Yearly Warehouse Stock Check.

【Shipment suspension period】

October 18 (Wed) - October 23 (Mon) We will resume shipment on Monday, October 24 (Tue) If you have any questions or concerns regarding this matter, please contact Furla Customer Support. We apologize for any inconvenience this may cause you during this time and appreciate your understanding.

【Warning】 Please be aware of spoofed email pretending to be from Furla.

Please be informed that Furla is aware of fraudulent/impersonation activities perpetrated by external actors who pretend to be members of Furla organization. Please note that the only official and authorized Furla domain is www.furla.com and the email addresses of the members of Furla organization or of Furla consultants are xxx@furla.com and xxx@consultant.furla.com. Beware of any emails received by different email addresses, which can be the result of phishing attempts. Please do not click any links in the text of the email. If you have received any suspect emails, please report them to Furla Customer Service.

【SPECIAL CAMPAIGN】 **This promotion ended on August 31 2023

For a limited time, receive a special stainless steel flask with any purchase over 60,000.

* Campaign period is 8/1-8/31 * One flask per order * Flasks are not returnable

【Notice on Suspension of Shipment due to System change 】

Please note Furla Japan will suspend shipment during below period due to system change.

Period: July 12th (wed)~July 18th (tue)

About Delivery

Orders up to July 11th (tue) will be ship out on July 12th (wed)

Orders from July 12th (wed) ~ will be deliver from July 18th (tue) There may be delay on delivery as expecting more orders and deliveries, please kindly order in advance. Please contact Customer Service for any inquiry. Sorry for the inconvenience and thank you for shopping with Furla Japan.