FAQ

If you have a promotional code, you can activate it by adding it to the "enter coupon code" section inside your Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.

Payment can be made by credit card and cash on delivery. If a credit card is chosen as the payment method, the amount is charged when the order is shipped. If, for any reason, it is impossible to debit the amount due, the sales transaction is automatically cancelled and the sale is automatically terminated.

The credit cards currently accepted are: MasterCard and Visa.

Please note that additional payment authentication may be required by your card issuer such as Verified by Visa and MasterCard Secure Code.

We suggest you to use the correct billing address details that exactly match the information on your credit card statement.

To prevent internet fraud, payment of orders placed through www.furla.com is managed online by the bank in question through its secure servers. The bank in question is responsible for the conservation and automatic processing in a secure environment of the information concerning each order, including financial information. All financial information, such as credit card number, expiration date, etc. is directly managed by the bank in question, which guarantees the security of online transactions. Furla has no knowledge of the credit card details and is therefore unable to save or store them in any way.

If your order has been successfully placed, you will receive an 'Order reception email'. Please remember that your order is only confirmed once the 'Order confirmation email' has been sent.

When a credit card is chosen as the payment method, the amount is charged when the order is shipped.

After placing an order you should receive a confirmation email. Please note, however, that your payment by credit card is charged only when the order is shipped.

Yes, it is. Regarding this question please contact our Customer Service. Please note that the right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.