The Furla Online Shop would like to guarantee the highest level of customer satisfaction in terms of shopping experience and quality.
If, for any reason, you are not satisfied with the order or if the products you have received do not meet the level of quality requested, you can return the purchased product within 30 days from the date of delivery.
INFO COVID-19: Exceptionally, under the present circumstances, for all orders placed until 31/05/20 the return period shall be extended to 60 days.
The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.
The delivery costs for returns are covered by the Furla Online Shop if you use return labels provided by Furla. If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.
Please note that it is not possible to return products purchased online to Furla stores or vice versa and that all personalized products will not be accepted for a return or exchange.
In the event that your order has been placed after May 14th, you may encounter problems during the return process. In this case, please contact our Customer Service.
- How to request a return