Frequently Asked Questions
All questions
Product Care
Our quality team carefully checks all our products before dispatchment. However, in case you have received a faulty item please get in touch with our Customer Service, who will be happy to assist you.
If the purchase was made through a reseller, any quality issues must be raised by contacting the reseller directly.
Yes, Furla offers a two-year warranty on its products. Each item comes with optimal care instructions and, if you have any questions, you can contact customer service.
The warranty covers defects in materials and workmanship. For more information, please refer to the Terms and Conditions available on Furla’s website.
If the purchase was made through a reseller, any quality issues must be raised by contacting the reseller directly.
Furla offers a two-year warranty and repair service on its products. To download the warranty and instruction manual for your Timex watch, please click here.
If in doubt, you can always contact our Customer Service.
All Furla products require the highest level of savoir-faire. Each product bears a label with care instructions. Please read them and follow them carefully. If in doubt, please contact our customer service if in doubt.
LEATHER
Our products have been expertly manufactured using carefully selected quality leathers processed using natural methods: any apparent imperfections are actually unique natural features. In order to safeguard its original quality, please do not expose it to heat and/or humidity sources. If it gets wet, dry it immediately with a dry soft, neutral cloth and let it dry in a well-ventilated place. The leather can be stained by exposure to water, oils or cosmetics. Use a cleaning milk/a neutral cream and a lightly moistened cloth to clean the product.
SUEDE
In order to preserve the quality of this item, do not expose it to direct light, wetting and dust for a long time. If it is exposed to rain, blot dry immediately with a bristle brush and let it dry in ventilated area and not to the direct action of heat. Oils and cosmetics can stain leather. When not being used, don’t leave the item in contact with other leathers, but keep it in its pouch. To clean, use a brush with soft bristles or rubber for suede.
COWHIDE
Note that colour shades and unevenness are not imperfections but a precious aspect that indicates the uniqueness of the product. In order to preserve the quality of this item, don’t use cream and solvents but a soft and dry cloth for cleaning. If exposed to rain, blot dry immediately with absorbent paper and let dry in ventilated area. Keep the item in a dry place and away from heat sources. Don’t leave or store the product in contact with other leathers, but keep it in its pouch.
CANVAS
Use a light damp cloth for cleaning. In order to preserve the item do not use solvents and contact with leathers or other fabrics.
SILK
These sophisticated and delicate creations require special treatments and care, so that their characteristics can last over time.Wash on delicate cycle.
WOOL
Wool is a fabric that needs to be treated with care. The alkaline solutions in detergents can affect the dye in wool and also weaken the fibres so use a gentle detergent to hand wash or dry clean.
Returns
The Furla Online Shop aims to provide the highest level of customer satisfaction and the best quality products. If for any reason our products do not meet your expectations, we offer our customers free returns within 14 days of purchase for full price items. Items marked as Final Sale, Sale Special and Outlet are final sale; no returns or exchanges are accepted on these items. Unfortunately, Sale & Outlet items cannot be returned.
Furla is committed to offering premium-quality products and the highest level of customer satisfaction. If, for any reason, your purchase does not meet your expectations, you may return full-price items free of charge within 14 days of purchase. Please note that Final Sale, Sale Special, and Outlet items are not eligible for return or exchange, as these purchases are considered final sale.
Yes, you can at the following link. You will be asked to insert the order number and the email address used for the purchase. Then, you will have to click ‘Return item(s)’ and specify the item(s) you would like to return and the reason for the return.
Once the Furla Online Shop has received the returned goods and checked that all the requirements have been met, a confirmation that the return has been accepted will be sent to you by email. Refunds may only be issued via the original payment used. When credit or debit cards are used, the refund time frame depends on the bank, but is approximately 14 working days.
Unfortunately Furla doesn't allow exchanges. However, it is possible to return the product received and place a new order for the product desired.
At this time, Furla.com does not process exchanges on gift orders. If a gift order is returned, the credit for the order will be issued to the original purchaser.
Items labeled "Outlet" cannot be returned or exchanged.
Purchases made during sales, clearance or other promotional periods cannot be returned or exchanged.
Payment
If your order has been successfully placed, you will receive an 'Order reception email'. Please remember that your order is only confirmed once the 'Order confirmation email' has been sent.
You can download a copy of your invoice for your online order using one of the following options:
1. Visit https://www.furla.com/findorder, enter your email and order number, and download your invoice.
2. Log in to My account on the Furla website. You will find your invoice in the Orders section.
Please note: The tax invoice will be available once your order has been shipped.
Unfortunately, once we have sent you the order confirmation email this cannot be modified or cancelled. However, please contact us here and we will advise accordingly. We offer our customers a 14-day free return policy from the date of delivery. The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.
To prevent internet fraud, payment of orders placed through www.furla.com is managed online by the bank in question through its secure servers. The bank in question is responsible for the conservation and automatic processing in a secure environment of the information concerning each order, including financial information. All financial information, such as credit card number, expiration date, etc. is directly managed by the bank in question, which guarantees the security of online transactions. Furla has no knowledge of the credit card details and is therefore unable to save or store them in any way.
If you have a promotional code, you can activate it by adding it to the "enter coupon code" section inside your Shopping Bag. By clicking on "Apply", the discount is immediately applied to your order total.
State laws require that we collect applicable sales tax on orders shipped to the following states, where Furla has either a retail presence or meets various state requirements under applicable laws: California, Florida, Hawaii, Massachusetts, Nevada, New Jersey, New York, Texas.
If the payment is made using credit card or ApplePay, the amount is charged when the order is shipped. If the payment is made using Amazon Pay, WeChat Pay, Alipay, Paypal, the amount is charged when the order is placed.
Payment can be made by credit card, Paypal, Amazon Pay, Apple Pay, Alipay, WeChat Pay and AfterPay. If a credit card is chosen as the payment method, the amount is charged when the order is shipped. If, for any reason, it is impossible to debit the amount due, the sales transaction is automatically cancelled and the sale is automatically terminated.
The credit cards currently accepted are: American Express, Diners Club, Discover, JCB, MasterCard, Visa.
Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
We suggest you to use the correct billing address details that exactly match the information on your credit card statement.
Shipping_
If you have received the shipping confirmation email with the tracking code you can track your parcel and check the expected delivery date. In addition, all order status and delivery information is visible from your personal account in the ‘Orders’ section. If you are not a registered client, please click here to track the status of your order. For more information, please see our regular shipping timings.
You can place your order online on furla.com and get your order delivered at your preferred location.
We will endeavour to dispatch all orders as soon as possible.
Orders may experience delays in shipping and delivery during the Black Friday period and on the following holidays: New Years Day, President's Day, Martin Luther King Day, Memorial Day, July 4th Holiday, Labor Day, Columbus Day, Thanksgiving weekend, Christmas Eve, Christmas Day, New Years Eve.
Your order (after receiving the shipment confirmation email) will be shipped with UPS Standard Shipping ($ 10) in 3-4 working days.
Free shipping on orders over $350.
Signature may be required on all Furla packages.
To offer a fast, secure service, all deliveries are made by UPS courier, which offers the possibility of tracking the individual deliveries during each stage
To guarantee you an accurate and fast delivery, some items may be sent in different parcels. This does not create any additional costs for you. We will always inform you in advance when we are planning to ship out your items in different parcels. For each package shipped, we will send a shipping confirmation email and a tracking link.
Online Purchase
Your account details can be updated by logging in to your personal area. To do so, log in to your account and click on ‘Personal data’ to change your personal information or click on ‘Addresses’ if you want to change your address or add new ones. If you want to cancel your account or delete your information, please send a request by email to privacy@furla.com.
Sign up to our newsletter by including your email and accepting our Privacy Policy on the dedicated section at the bottom of our website, and stay up to date with the latest collections, events, private sales and exclusive offers. To unsubscribe from our newsletter, simply click on unsubscribe at the bottom of any of our newsletter emails.
Refer to our sizeguide below and find the size that best suits you.
SHOES
|
IT |
UK |
US |
JAPAN |
KOREA |
RUSSIA |
CM |
|---|---|---|---|---|---|---|
|
35 |
2.5 |
5 |
22 |
220 |
34 |
23.3 |
|
35.5 |
3 |
5 1/4 |
22.5 |
225 |
34.5 |
23.6 |
|
36 |
3 |
5 1/2 |
23 |
230 |
35 |
24 |
|
36.5 |
3.5 |
6 |
23.5 |
235 |
35.5 |
24.3 |
|
37 |
4 |
6 1/2 |
24 |
240 |
36 |
24.6 |
|
37.5 |
4.5 |
7 |
24.5 |
245 |
36.5 |
24.93 |
|
38 |
5 |
7 1/4 |
25 |
250 |
37 |
25.26 |
|
38.5 |
5 |
7 3/4 |
25.5 |
255 |
37.5 |
25.6 |
|
39 |
5.5 |
8 1/4 |
26 |
260 |
38 |
26 |
|
39.5 |
6 |
8 1/2 |
26.5 |
265 |
38.5 |
26.3 |
|
40 |
6.5 |
9 |
27 |
270 |
39 |
26.6 |
|
40.5 |
6.5-7 |
9 1/4 |
27.5 |
275 |
39.5 |
26.93 |
|
41 |
7 |
9 3/4 |
28 |
280 |
40 |
27.26 |
RINGS
|
SIZE |
INTERNAL CIRCUMFERENCE (MM) |
|---|---|
|
S |
52 |
|
M |
55 |
|
L |
58 |
WOMENS' BELTS (FIXED & REVERSIBLE)
|
SIZE |
LENGTH (CM) |
|---|---|
|
70 |
90 |
|
75 |
95 |
|
80 |
100 |
|
85 |
105 |
|
90 |
110 |
|
95 |
115 |
|
100 |
120 |
WOMENS' BELTS (ADJUSTABLE)
|
SIZE |
LENGTH (CM) |
|---|---|
|
90 |
100 |
|
100 |
120 |
From your account, you will be able to check the status of your orders and deliveries, request a return, create your personal wish list and even share it with your friends. To create an account, go to furla.com, hover over the account icon on top of the page and click on ‘Register’. (Furla My Account).
You can place your order online on furla.com and have your order delivered to your prefer location. If you need any assistance to complete your purchase, please contact our customer service. They can assist you with placing an order and send you a link to complete the online payment.
Furla Customer Service is available, operating Mon-Sun 24 hours a day and can be contacted here.
Of course! If a product is temporarily out of stock, you can click on the “Notify me when available” button on the product page: you will receive an email notification as soon as it becomes available again.
You can also subscribe to our newsletter to stay updated on restocks and new arrivals. Please note that if a product is not visible online, it means it is currently out of stock.
From time to time there may be information on Our Site that contains typographical or visual errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. While we endeavor to display our products and their colors as accurately as possible, the displayed colors of the products will depend upon the technical specifications and settings of the computer and monitor of the user. We do not guarantee that the actual colors of the products will be accurately displayed on the user’s monitor. Furla is not responsible for, and reserves the right to correct, any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
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