Terms and Conditions

1. Scope

1.1 These general conditions of sale (the “General Conditions”) shall apply to all sales

concluded through the Website (as defined below) – by the methods described below –

between Furla (U.S.A.) Inc., with registered office at 530 7th Avenue, Floor M1, New York, NY

10018 (“Furla” or the “Company”) and the customer making the purchase (the

“Customer”).

Furla and the Customer are hereinafter jointly referred to as the “Parties” and individually as a

“Party”. Each sale will be deemed to be a separate sales agreement between the Parties.

1.2 The Customer is required to read carefully and accept these General Conditions. By

making a purchase through the Website, the Customer accepts, and agrees to comply with,

these General Conditions. If the General Conditions are not accepted by the Customer, the

Customer is not permitted to make a purchase through the Website. The General Conditions

are freely downloadable and printable from the web page they are displayed on. Accordingly,

the Customer is asked to print and save a copy of the General Conditions for future

consultation or to request a copy in store.

1.3 The General Conditions do not govern the provision of services from, or the sale of

products by, entities other than Furla, even if those services or products are linked to from the

Website.

1.4 For information on the processing by Furla of the Customer’s personal data, Furla’s

2. Sales Channels

1.1 The General Conditions govern the methods by which the Company sells “Furla” branded

products (the “Products”) through the e-commerce, available at www.furla.com (the

“Website”);

1.2 The purchase of the Products through the Website is strictly reserved for persons who:

i. at the time of purchase are located within the territory of United States of America (the

“Territory”) or who, although not located within the territory, purchase Products for delivery

within the Territory;

ii. have legal capacity and have attained the age of majority in their country of residence; and

iii. purchase the Products for personal use and not for export, or resale or other business,

commercial, entrepreneurial or professional purposes.

1.3 Furla shall not accept and/or process orders from channels other than the Website or

from persons who do not meet the requirements indicated in the preceding paragraph.

3. Conclusion of a purchase agreement

1.1 The submission of an order by Customer through the functionality of the Website (the

“Order”) constitutes acceptance of Furla’s offer to the public through its Website, and

therefore the receipt of the Order by the Company executes a binding purchase agreement for

the Products selected by Customer, which shall be fully governed by these General

Conditions (the “Purchase Agreement”).

1.2 Before submitting the Order, the Customer must review the Order information to verify

that the selected Products and all the data provided by the Customer are correct (for

example, the Customer may change the quantity of Products to be purchased by adding or

deleting one or more of them from the “shopping cart”), and confirm the accuracy of the

Order, acknowledge the Customer’s obligation to pay amounts due for the Order by checking

the appropriate box.

1.3 Once an Order has been received by the Company, the Company will send the Customer

an email confirming receipt of the Order (at the latest, within 3 days of receipt) with the

Products, quantities and other details of the Order that has been placed (“Order

Confirmation”). Subsequently, the Company will confirm to the Customer that the Order is

being shipped (“Shipment Confirmation”), with different timescales depending on the type

of shipment selected by the Customer.

1.4 The Customer must keep the Order number indicated on the Order Confirmation in order

to access the support service and for any other communication with the Company.

4. Product availability

1. 1 The Customer may purchase a maximum number of 5 (five) items per Product and a

maximum number of 5 (five) different Products in a single Order. Accordingly, each Order may

contain a maximum of 25 (twenty-five) Products, subject to availability of stock. All

information about the Product will be available on the Product page on the Website.

1.2 Furla constantly monitors and updates the stock availability of Products displayed on the

Website or at Furla-owned retail stores (“Points of Sale”). However, since the Website may be

visited by several Customers at the same time, it may be the case that several Customers

intend to purchase or actually purchase the same Product at the same time. In such cases,

the Product may, for a short period of time, be indicated as available, but may in fact be out of

stock or no longer available. If a Product becomes unavailable for the reasons indicated

above, or in other cases of unavailability, Furla may (including after an Order Confirmation has

been sent), contact the Customer using the contact details provided.

1.3 In the case described in art. 4.2 above, the Order will be cancelled with respect to the

Product not available and the corresponding price shall be reimbursed to the Customer.

5. Purchasing Procedures

Purchase through the Website

1.1 In order to purchase a Product through the Website, the Customer can create and/or

access their account via the reserved area on the Website, or place an Order as a guest,

without creating an account. When making a “guest” purchase, the Customer must correctly

fill out the fields of the relevant form on the Website, entering all the information required in

order to execute the Purchase Agreement. Required information includes, without limitation,

name, surname, billing and delivery addresses, email address and telephone number.

To this end, it is essential that the data recorded is always up to date. As such, the Customer

undertakes to update his/her recorded data in a timely manner so that it remains up to date,

complete and accurate. The Customer therefore undertakes to safeguard his/her Website

logging in to the Website with his/her details, the Customer shall assume all responsibilities

linked to his/her actions. Furla shall not, in any way, be responsible for the disclosure of

Website login details by the Customer to third parties and/or for the use of such details by

third parties other than the Customer.

Should the Customer need to report misuse of his/her personal data or any other security

violation that he/she becomes aware of, or should he/she have reason to believe that a third

party is using his/her Website login details without authorisation, he/she can report this to

Furla by filling in the following abuse form.

The Customer must inform Furla, in a timely manner, of any unauthorised use of his/her

username and/or password by filling in the aforementioned abuse form.

In the aforementioned cases, Furla, after informing the Customer with a reasoned notice,

reserves the right to suspend or terminate the Customer's access to the Website.

The Customer is responsible for the veracity of data provided through the Website and for the

safeguarding of his/her Website login details, as well as for all actions carried out during their

use.

In this regard, it should be noted that Furla is not—and shall not be—responsible for loss or

damage caused by the violation of security obligations by the Customer, nor for any damage

caused by the Customer's actions or omissions.

The Customer may, at any time, change his/her password by following the instructions

provided by the system. In the event of false, inaccurate, outdated or incomplete information

and where there are reasonable grounds to suspect the accuracy of the data provided, Furla,

after informing the Customer, reserves the right to suspend or block access using the

Customer's login details and to deny the Customer current or future use of the Website.

The creation of multiple accounts for the same user is strictly prohibited.

1.2 A description and the essential characteristics of Products, including price, maximum

number of Products that can be purchased, taxes, charges and transportation costs (where

applicable), details and composition, fit, colours and colours description (e.g., reflection and

nuances), measures and sizes (where applicable) and other information aimed at describing

the Product are presented on the Website and/or in the shopping chart within each Product

specification, together with one or more photographic images in digital format. Although Furla

makes reasonable efforts to ensure that photographs displayed on the Website are faithful

reproductions of the original Products, the images and colours of Products offered for sale on

the Website may not be a perfect representation of the real characteristics of the Product,

due to the browser and/or other devices used to access the Website. Furla is not therefore

responsible for any inadequacy of the graphic representations of Products displayed on the

Website.

1.3 Furla reserves the right to remove any Product from the Website at any time and/or delete

or modify any material or content on the Website. Furla therefore disclaims any liability to

Customers or third parties for the removal of any Products from the Website.

1.4 To place an Order, the Customer selects the Products of interest displayed on the Website

and places them in the virtual shopping cart (the “Shopping Cart”).

1.5 Before completing the purchase, the Customer must verify the accuracy of the contents of

the Shopping Cart (as described above), enter any promotional code valid for the Website in

the relevant section and accept the General Conditions. The promotional code – if valid – will

be immediately applied to the amount displayed in the Shopping Cart. The Customer will then

be asked to select the payment method, indicate the billing address, and specify the shipping

address, if different from the billing address.

6. Price and payment method

1.1 The price of the Products (the “Price”) in US Dollars, as indicated on the Website, is net of

any applicable state sale taxes and charges as well as shipping costs, which will be added to

the Price at the moment of check-out and indicated separately in the Order form. 2

1.2 Furla reserves the right to change the Price at any time and without prior notice. It is

understood that a change in the Price of a Product does not affect Orders already placed.

1.3 The payment methods for all amounts payable by the Customer are set forth below.

Payment methods without specific countries are available for use in all countries served by

Furla. Other payment methods are available only in the countries specified in parentheticals.

i) credit card [American Express, Diners Club, Discover, JCB, Mastercard, Visa];

ii) Paypal, Amazon Pay, Alipay, WeChat Pay, Klarna (EMEA, US, AUS), Afterpay (US, AUS); and

iii) the “Pay by Link” (or PBL) service offered by a third-party supplier.

1.4 During the payment process, banks or other payment providers may require additional

authentication of the payment (i.a. “Verified by Visa”, “MasterCard Secure Code”, AMEX

SafeKey”). Under no circumstances may Furla be held liable for payment errors occurring

with a third-party payment service, including as a result of the absence of a Customer

connection to data services, or for direct and/or indirect damage suffered by the Customer for

any reason as a result of any suspension and/or interruption in the functioning of the banking

institution’s or payment provider’s technology (including cyber-attacks).

1.5 Should it be impossible for any reason to charge the amount due by the Customer, the

purchase process will be automatically cancelled and the Order will not be sent to Furla.

Following any failure to conclude the Purchase Agreement, Furla shall have no obligation to

deliver any Products to the Customer and the Customer shall not be entitled to claim

payment of any indemnity and/or damages.

1.6 This Clause 6.6 does not apply to residents of the US. Any VAT exemptions and/or VAT rate

reductions will only be applied if supported by adequate and complete documentation (for

example, in order to benefit from a VAT exemption, diplomatic staff must provide a copy of a

valid identity document and a declaration issued by the local government authority certifying

their status of diplomat; for the purposes of VAT reimbursement, non-EU Customers must

provide a copy of a valid identity document determining their place of residence outside the

European Union). To this end, the Customer shall send the VAT claim to Furla, together with a

copy of the said documents, within 3 (three) months of receipt of the Order Confirmation.

1.7 This Clause 6.7 does not apply to residents of the US. A tax receipt for the purchase shall

be sent to the Customer by email. If requested by the Customer, Furla will issue an invoice on

the basis of details provided by the Customer. Once issued, the invoice will no longer be

modifiable and will be sent to the Customer by email.

7. Shipping and collection

1.1 Products purchased via the Website will be delivered to the Customer by shipment to the

delivery address indicated by the Customer in the Order.

1.2 Products will be delivered within 2 to 4 working days after Shipment Confirmation, without

additional costs beyond those specified in the Order form.

Further information on costs and delivery times is available here.

1.3 Furla reserves the right not to deliver Products to addresses that Furla knows or

reasonably assumes that correspond to: (i) post office boxes; (ii) public or hotel facilities,

airports and/or ports; or (iii) natural persons and/or legal entities providing shipping services

outside the Territory.

1.4 While the delivery times indicated above are purely indicative, all deliveries shall be made

within 30 (thirty) business days of the conclusion of the Purchase Agreement (i.e. excluding

weekends and local and national public holidays). After receiving the Shipment Confirmation,

the Customer will be able to monitor the shipment’s status from the reserved area on the

Website and/or via the shipment tracking code provided in the Shipment Confirmation.

1.5 When the courier delivers the Products, the Customer (or her/his representative, or

another person designated by the Customer) must verify: (i) the accuracy of the details

addressee’s details on the delivery receipt; and (ii) the integrity of the Product’s packaging and

seals.

1.6 Orders consisting of more than one Product may be the subject of several shipments.

8. Risk and ownership

1.1 Ownership of the Products will be transferred to the Customer only upon payment of the

Price plus taxes and shipping costs, while the risk of loss or damage of the Products shall be

borne by Furla or the courier until the Products are delivered.

9. Warranty

1.1 Products purchased through the Website are covered by a limited warranty that the

Products are free from material defects and the Products materially conform with the

specifications in the Product information (the “Warranty”).

1.2 Without prejudice to the provisions of Article 5.2 above, Furla undertakes to deliver to the

Customer Products that are in conformity with the Warranty. Where Products breaches the

Warranty, the Customer must notify Furla promptly after becoming aware of the situation –

within the terms of the Warranty – by completing the appropriate form (available here). No

notification is required if Furla has acknowledged in writing the existence of the defect. If a

Product breaches the Warranty, the Customer's sole and exclusive remedies, and Furla’s sole

liability for such breach, set forth in this Section 9.

1.3 Unless proven otherwise, defects that become apparent within 24 (twenty four) months of

the date of delivery of the Product shall be presumed to have already existed on the date of

delivery of the Product, unless such a presumption is incompatible with the nature of the

goods or the defect.

1.4 The Warranty is valid for 2 (two) years as of the date of delivery of the Product.

1.5 If Furla ascertains that the Product is materially defective or non-compliant with the

specifications in the Product information, the Customer shall be entitled to have the defect

fixed or the Product rendered materially compliant by requesting, free of charge, the repair or

replacement of the Product, unless the remedy sought is objectively impossible or

excessively onerous (taking into account the value of the goods and the extent of the defect or

non-compliance). Furla will repair or replace the Product that fails to meet the Warranty

within a reasonable time.

1.6 Where repair or replacement of the Product is impossible or excessively onerous, the

Customer may request a reasonable reduction in the Price or terminate the Purchase

Agreement and receive a refund of the Price. Further statutory rights remain unaffected for the

Customer.

1.7 Furla shall bear the cost of returning defective and/or non-compliant Products for repair or

replacement in accordance with this clause, and the cost of delivery of the repaired or

replacement Product to Customer.

1.8 “Furla” branded watches are subject to special conformity warranty conditions, which can

be consulted here.

Without prejudice to the provisions set forth in the preceding paragraphs of this Article,

watches bearing the “Furla” trademark may benefit from an additional conventional

(manufacturer’s) warranty offered by the manufacturer. The terms, duration, and activation

procedures of such conventional warranty are available here.

10. Force majeure

1.1 The Parties shall not be liable for any failure or delay in the performance of any of its

obligations under the Purchase Agreement and/or these General Conditions caused by events

beyond its reasonable control, such as – but not limited to – strikes, lockouts or other

industrial actions, civil insurrection, invasion, terrorist attack (including threatened attack),

wars (whether declared or not) or threats of war, fire, explosion, storms, floods, earthquakes,

subsidence, epidemics, pandemics or other natural disasters, inability to use railways,

maritime transport, aircraft, motor transport or other public or private means of transport,

delays of common carriers, acts of third-parties, the impossibility of using public or private

telecommunications networks, acts, decrees, rules, regulations or limitations imposed by

governments and/or public authorities (“Force Majeure”).

1.2 In the event of Force Majeure, Furla’s obligations under the General Terms may be

suspended for the entire duration of the cause of Force Majeure. Furla undertakes to inform

the Customer of the occurrence of an event of Force Majeure without undue delay and in all

cases within 14 (fourteen) days of its occurrence. This provision applies without prejudice, in

all cases, to the Customer’s right of return pursuant to Article 11 below.

11. Returns

1.1 Without prejudice to the warranty under Article 9 above, the Customer may elect to

terminate the Purchase Agreement and return a Product to receive a refund of the Price,

without penalty and without giving any reason, within 14 (fourteen) calendar days of the day of

receipt of the Product. After this time, returns will no longer be accepted.

1.2 In order to exercise the right of return, within the said deadline, the Customer may

complete the relevant return request form (available here), indicating the order number and

email address through which the purchase was made and the Product and/or Products to be

returned. The Customer may also communicate the return to Furla by any other means,

providing the information necessary for Furla to properly process the request. The Customer

is responsible for providing the documentation necessary for Furla to determine that the right

of return applies. Furla will provide the Customer with a confirmation of the return request to

the contacts provided by the Customer, without undue delay and in any case within 24 hours

of receipt of the request. Furla shall provide the Customer with a prepaid return label;

provided that the Customer is responsible for the Return Shipping Cost (as set forth in Article

11.6 below).

1.3 The right to return a Product may be exercised by the Customer only, and in no case by the

recipient of a Product as a gift.

1.4 When returning a Product, the Customer may select the method of return most suited to

his or her requirements, between:

i) drop-off of the return shipment by the Customer (free of charge) with a courier selected by

Furla;

ii) pick up (paid by the Customer) by courier of the return shipment; or

iii) arrangements made by the Customer with a carrier at Customer’s expense (“Customer

Arranged Shipping”).

1.5 The Product must be returned without undue delay and in all cases within 14 (fourteen)

days of the date the Customer informs Furla of its decision to return the Product. The 14-day

period is respected if the Products being returned are provided to the applicable courier

within this period.

1.6 In the cases indicated in Article 11.4(ii) and Article 11.4(iii) above, the Customer shall bear

only the direct cost of the return of the Product.

Products must be returned in accordance with the following conditions:

i) Products must be returned with original wrapping and labelling (including boxes,

accessories, tags, nameplates, labels and dust bag);

ii) Products must not have been used, washed or damaged;

iii) the right of return applies to the Product in its entirety and not to individual parts thereof

(e.g. buckles, laces, etc.);

iv) the Customer is responsible for shipment, and bears risk of loss, up to receipt by Furla.

1.7 Following the return of the Product and verification by Furla or parties appointed by Furla

of its eligibility for return, Furla shall send the Customer an email confirming acceptance of

the return (the “Return Confirmation”).

1.8 Following the Return Confirmation, Furla shall, reimburse all payments received from the

Customer, including any shipping charges, without undue delay and in all cases within 14

(fourteen) days of the day on which the Company is informed of the Customer’s decision to

withdraw from the Purchase Agreement. The Customer shall receive the applicable refund

amount by the same method the Customer used to make the payment. It is understood that in

the case of collection by courier or other carrier selected by the Customer pursuant to art.

11.4 (iii), Furla may withhold the refund until it has received the Products or until the

Customer has demonstrated that it has sent back the Products (whichever situation occurs

first), and until the Customer receives confirmation that the Product has been returned to

Furla, the Customer will be responsible for any damage due to transport.

1.9 The right of return is allowed only for full price Products and is therefore excluded for

Products purchased during sales or other promotional periods and for Products marked as

“outlet”. The right of return is also excluded for custom made or personalised Products,

including those personalised after purchase.

12. Intellectual property

1.1Furla guarantees the authenticity and high quality of all the Products offered for sale

through the Website. All intellectual property rights (purely by way of example, the “Furla”

trademarks, both denominative and figurative) on or relating to the Products, accessories, and

packaging are and shall remain the exclusive property of Furla and/or Furla group

companies.

1.2 The Customer shall not acquire any rights to Furla’s intellectual property by reason and

effect of the Purchase Agreement and/or these General Conditions. The total or partial

reproduction, modification, alteration, or any other use of Furla’s intellectual property rights

without Furla’s prior written consent is strictly forbidden.

13. Disclaimers and Limitation of Liability

1. 1 Except as expressly provided in the General Conditions, Furla expressly disclaims all

warranties, express or implied, including. without limitation, warranties of

merchantability, fitness for a particular purpose, or non-infringement.

1.2 FURLA’S LIABILITY UNDER THE GENERAL CONDITIONS WILL UNDER NO

CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY THE CUSTOMER FOR THE

PRODUCT PURCHASED THROUGH THE WEBSITE GIVING RISE TO SUCH LIABILITY, NOR

WILL FURLA UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DIMINUTION IN VALUE,

COSTS OF REPLACEMENT GOODS, OR INDIRECT, CONSEQUENTIAL, INCIDENTAL,

EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES OR LOSSES OF ANY KIND.

14. Protection of personal data

1.1 Customer personal data collected by Furla during the conclusion or performance of the

Purchase Agreement will be processed solely in accordance with Furla’s privacy policy

(hereinafter the “Privacy Policy”), which is available on the Website and/or provided by Furla

personnel at the Customer’s request at Points of Sale.

1.2 In accordance with the Privacy Policy, the Customer’s personal data (including data

contained in communications with the Company via email or instant messaging services)

shall be processed by Furla for the period strictly necessary to achieve the objectives for

which its collected, stored for the duration of the contractual relationship, and at the end of

the relationship, for the period of time allowed by the local statute of limitations.

15. Communications

1.1 For any need or requirement, Customer may contact Furla customer service (“Customer

Service”) through the “livechat” available on the Website, Monday to Saturday, from 9 am to 9

pm EST. The Company may be contacted at any time by email, by completing the relevant

form available here or by writing to Customerservice.us@furla.com for US. The after-sales

service may be provided to the Customer in a language other than that of the country in which

the Customer resides or of which they are a citizen (such as, for example, English). The FAQ

section of the Website can be consulted for immediate responses to frequently asked

questions on the Website and the online shopping experience.

1.2 Furla makes commercially reasonable efforts to respond as soon as possible to Customer

requests, using the Customer’s chosen contact channel or other means of contact specified

by Customer in the Order.

16. Amendments and updates

1.1 Furla reserves the right to periodically review and amend these General Conditions for

reasons such as to reflect changes in market conditions that affect its business;

technological changes, including any technical improvements to the Website; changes in

payment methods; changes in relevant regulations and legal requirements; and changes in its

system capabilities; design and development of new services; and technical, organizational,

economic and/or commercial factors.

1.2 Each Purchase Agreement is governed by the General Conditions in force at the time of

execution of the Purchase Agreement. Any changes or updates to the General Terms shall be

duly published on the Website and/or communicated to the Customer at least two months

before becoming effective (“Prior Notice Period”). Once the Prior Notice Period has expired

without the Customer having returned a Product in accordance with Section 11 above, the

changes shall be deemed to be effective.

17. Miscellaneous

1.1 These General Conditions, including any Purchase Agreement and the Privacy Policy, and

any documents referenced in the foregoing constitute the sole and entire agreement between

the Customer and the Company and supersede all prior and contemporaneous

understandings, agreements, representations and warranties, both written and oral, regarding

the Products and Orders. Failure to exercise or delay in exercising any right provided for in the

Purchase Agreement and/or these General Conditions shall not constitute a waiver of that

right.

1.2 If any provision of these General Conditions is deemed to be invalid, ineffective or

unenforceable for any reason, the said provision shall be considered to be separate from

these General Conditions and the remaining provisions set out herein shall be fully valid and

effective and shall not be affected by the invalid, ineffective or unenforceable provision.

1.3 The Purchase Agreement is binding on both Parties and their respective successors and

assigns. Furla may assign the Purchase Agreement upon written notice to the Customer.

18. Applicable law and jurisdiction

1.1 These General Conditions and the Purchase Agreement shall be governed by and

interpreted in accordance with the laws of the State of New York, without reference to

conflict of law rules..

1.2 All disputes arising out of or in connection with these General Conditions and/or the

Purchase Agreement shall be finally settled under the Rules of Arbitration of the International

Chamber of Commerce by one or more arbitrators appointed in accordance with the said

Rules.

General Conditions updated on 27 April 2026